Job Openings
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Position Title: Thrift Shop Manager
Position Status: Full-time (35 hours per week)
Regular Hours: TBD (8:30-4:00/ 9:00-4:30) M, T, W, T, Sat
FLSA Classification: Non-Exempt
Reports to: Senior Director of Women’s Services
POSITION RESPONSIBILITIES
The Abby’s House Thrift Shop was established in 1982 and is a place of great pride and innovation. The Thrift Shop gives women from Abby’s House and surrounding areas the opportunity to shop with dignity for quality and affordable clothing and necessities in a safe, well-maintained store and provides free clothing to hundreds
of women each year in need. The Thrift Shop Manager plays a key role on a team (made up of the Assistant Manager and Senior Director of Women’s Services) that is responsible for all aspects of the Thrift Shop operations, including developing, implementing, and maintaining its systems and policies. The Manager position is a highly collaborative and visible position and requires the ability to work effectively in a professional manner with a diverse and inclusive community at Abby’s House, including staff, volunteers, guests and residents, donors, partner agencies, and the general public. In partnership with the Assistant Manager, the Manager directly supervises more than 50 volunteers, and reports directly to the Senior Director of Women’s Services. Responsibilities include, but are not limited to, the following:
1. Store Management
• Manages daily operations of a retail store engaged in selling specific lines of merchandise.
• Supervise and coach the Thrift Shop Assistant Manager while creating an inclusive and collaborative work environment.
• Collaborate with the Senior Director of Women’s Services on the development of shop policies, procedures, and help oversee their successful implementation with Assistant Manager.
• Submit any necessary updates to the Thrift Shop Operations Manual at least annually to the Senior Director of Women’s Services.
• Work with the staff accountant to oversee all aspects of cash management, including the opening and closing of the register and proper sales transactions.
• Organize and maintain a clean and safe shop.
• Help develop, implement, and oversee Thrift Shop procedures in case of emergencies, including injuries, public threats, and fire and emergency evacuations.
2. Volunteer and Staff Supervision
• Collaborate with the Volunteer and In-kind Coordinator to ensure adequate volunteer staffing from diverse backgrounds and to oversee the volunteer schedule.
• Train new volunteers in the proper Thrift Shop procedures and foster a welcoming and inclusive atmosphere among volunteers.
• Supervise all Thrift Shop volunteers, including daily assignments.
• Help plan and lead volunteer meetings in collaboration with Volunteer Coordinator and Senior Director of Women’s Services.
• Collaborate with staff to provide information about Abby’s House housing/shelter, women’s services and fundraising events and opportunities.
• Develop and implement efforts to appreciate and recognize volunteer contributions on a regular basis.
• Performs and/or supervises employees and volunteers engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions.
• Plans and develops work schedules and assigns employees to specific duties.
• Ensures compliance of employees with established security, sales, and record keeping procedures and practices.
• Collaborate with the Assistant Manager and Senior Director of Women’s Services for all operational changes.
3. Managing Inventory and Sales
• Provide excellent customer service to a diverse population of donors and customers and monitor customer service throughout the shop.
• Develops and implements pricing policies to ensure profitability of store operations.
• Coordinates sales promotion activities and oversees preparation of merchandise displays and advertising copy.
• Evaluate, and revise if necessary, procedures to accept, sort, price and display donated items in a timely manner.
• Maximize the design and use of Thrift Shop floor space and storage rooms to maximize efficiency and optimize sales.
• Oversee the signage and display of notices, including sales.
• Manage the security of all clothing and household items.
• Be liaison to companies who donate products to Abby’s House Thrift Shop and properly secure and manage the sale of specialty items.
• Work with community agencies and Abby’s House staff to provide vouchers for free clothing to women in need, and help properly track the use of vouchers.
• Develop and/or maintain outlets for all unsold clothing and household items.
4. Promotion and Events
• Develop and implement an annual schedule for innovative sales and seasonal changes.
• Collaborate with the Abby’s House Development and Communications team and volunteers to advertise/market the Thrift Shop.
• Work with volunteers to plan and implement Thrift Shop events, such as the Fashion Show (March) and Holiday Bazaar (November).
5. Additional Responsibilities
• The Thrift Shop Manager is expected to dedicate hours outside of shop operations to administrative work and in organizational meetings to collaborate with other Abby’s staff around operational functioning, volunteer engagement, and growth.
• Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
• Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
Candidates must possess the following:
Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-racism in all the organization’s activities, programs, practices, and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.