Abby’s House Job Announcement

Thrift Shop Manager
Abby's House - Worcester, MA


Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” The Abby’s House Thrift Shop was established in 1982 and is a place of great pride and innovation. The Thrift Shop gives women from Abby’s House and surrounding areas the opportunity to shop with dignity for quality clothing and necessities in a safe, well- maintained store at bargain rates. Hundreds of women in need of clothing receive vouchers for free clothing each year. A team of nearly 50 volunteers and 2 part-time staff manage the daily operations of the Thrift Shop and raise funds through an annual fashion show and holiday bazaar. All Thrift Shop proceeds benefit the Abby’s House advocacy, shelter, and supportive housing programs.


The Thrift Shop Manager is part of the management team at Abby’s House and is responsible for all aspects of the Thrift Shop operations, including developing, implementing and maintaining its systems and policies. The Thrift Shop Manager position is a highly collaborative position and requires the ability to work effectively with a diverse and inclusive community at Abby’s House, including staff, volunteers, guests and residents, donors, partner agencies, and the general public. The Thrift Shop Manager supervises all Thrift Shop staff and volunteers, and reports directly to the Executive Director. Responsibilities include, but are not limited to, the following:

Store Management 

  • Develop shop policies and oversee their implementation

  • Work with the staff accountant to oversee all aspects of the cash register including the opening and closing of the register and proper sales transactions

  • Work with the staff to establish a budget for the Thrift Shop and routinely monitor the shop’s financial performance

  • Organize and maintain a clean and safe shop

Volunteer and Staff Supervision

  • Collaborate with the Volunteer Coordinator to ensure adequate volunteer staffing and to oversee the volunteer schedule

  • Train and supervise volunteers

  • Lead volunteer meetings and efforts to appreciate and recognize volunteer contributions

Managing Inventory and Sales

  • Provide excellent customer service to a diverse population of donors and customers and monitor customer service throughout the shop

  • Optimize processes to accept, sort, price and display donated items in a timely manner

  • Manage the security of all clothing and household items

  • Work with community agencies and Abby’s House staff to provide vouchers for free clothing to women in need

Promotion and Events

  • Develop and implement an annual schedule for innovative sales and seasonal changes

  • Collaborate with the Abby’s House staff and volunteers to advertise/market the Thrift Shop

  • Work with volunteers to plan and implement Thrift Shop events, such as the Fashion Show (March) and Holiday Bazaar (November)


  • Minimum of 3 years of supervision or volunteer management experience, preferably in a nonprofit setting
  • A minimum of an associate’s degree or equivalent work experience
  • Experience in a retail setting preferred
  • Exceptional level of professionalism and respect for others
  • Excellent communication skills
  • Ability to manage with minimal supervision
  • Time management and organization skills
  • Spanish-speaking abilities preferred
  • Ability to lift up to 50 pounds as needed
  • Ability to occasionally work evenings or weekends.


This position is a regular, part-time position and requires between 20-25 hours per week. Salary range is $20,000 - $26,000 and is commensurate with experience. Abby’s House pro-rates 4 weeks of paid vacation time and holiday time to regular, part-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.


Send a resume and cover letter to applications@abbyshouse.org. In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. ONLY APPLICATIONS WITH BOTH A COVER LETTER AND RESUME WILL BE REVIEWED. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.