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Job Openings

Do you want to make a difference in someone else’s life, everyday? We invite you to view our job openings and see if they may match your skills, personality, and goals. Do you want to apply? If so, we can be reached via email at

Position Title: Women’s Services Advocate/Case Manager
Position Status: Full-Time
FLSA Classification: Non-Exempt
Reports to: Director of Women’s Services

Position Overview

The Case Manager works directly with low-income women from diverse backgrounds who are living in Abby’s House 79 units of supportive housing and 9-bed shelter, and coordinates programming in the Women’s Center. The Case Manager provides case management with the women of Abby’s House to help remove barriers to housing placement and retain permanent housing.  The Case Manager’s primary responsibilities are to comprehensively assess initial and ongoing individual needs, build rapport, and sustain engagement. The Case Manager supports housing stability, medical and mental health wellness, and community integration using evidence-based practices such as motivational interviewing, harm reduction, housing first, and trauma-informed care. This position reports directly to the Women’s Services Manager and is a key position in serving women and children at Abby’s House. This is a full-time position, Monday-Friday, with a preference for one evening a week. The Case Manager participates in on-call phone coverage rotation that includes approximately one week of weeknight/ weekend coverage each month. The following presents an overview of responsibilities but is not exhaustive, and requirements associated with this position may be supplemented at any time.

Provide Direct Advocacy Services to and Residents

  • Develop and maintain professional goal-directed relationships with shelter guests and residents of Abby’s House
  • Conduct intakes with guests and residents in a respectful and sensitive manner
  • Complete collaborative Empowerment Plans with participants with the purpose of targeting areas that will improve quality of life and health outcomes.
  • Provide safety planning and wellness support in response to resident crises.
  • Encourage residents to utilize coping skills and facilitate residents’ connections to external providers / support system.
  • Assist in planning and leading Women’s Empowerment Center events and activities.
  • Collaborate with external providers to enhance the coordination of services.
  • Engage residents and identify interventions emphasizing a person-centered approach, guided by trauma-informed care and professional boundaries.
  • Assist in the screening, intake, and enrollment of residents, including orientation to program policies and goals.
  • Write and maintain accurate, complete, and up to date empowerment plans, progress notes and data in electronic database.
  • Ensure all resident documents in the electronic health record are complete, accurate, and current.
  • Maintain confidentiality of resident information per HIPPA guidelines
  • Coordinate appointments, transportation, and follow-up services for residents to improve access to primary health care, mental health care, substance use services, and other local resources to build sustainable community connections and reduce the need for emergency health care services.
  • Support residents by teaching and modeling life skills such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within the community
  • Offer supportive information, referrals and guidance to community members seeking shelter, housing, and other resources.
  • Communicate effectively with property management and other third-party partners.
  • Work cooperatively and cohesively with a multi-disciplinary team, including participation in weekly team meetings, individual supervision, and training.
  • Participate in departmental on-call rotation (approximately one shift every 5-7 weeks based on staffing).

Qualifications

  • Bachelor’s degree in a human services field (mental health, social work, psychology, prevention science) or equivalent experience.
  • Minimum 2-4 years of experience working with underserved populations to include women at risk due to homelessness, chronic health or mental health needs, low income, LGBTQ individuals, and those who have experienced interpersonal violence.
  • Experience planning and scheduling resident activities
  • Experience with trauma-informed care/treatment and respect for women’s autonomy and self-determination and their incorporation into everyday practices
  • Compassionate, hopeful, and respectful, with the ability to listen and be non-judgmental, along with a positive mindset.
  • Familiarity and experience with supportive housing and/or shelter models
  • Experience fostering and supporting individual and organizational inclusion and equity.
  • Collaborative, flexible, and solution-oriented; Ability to stay organized and use time effectively.
  • Excellent communication skills, open and transparent.
  • Exceptional level of professionalism in managing relationships and interactions in multiple settings.

DEIB Statement

Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-Racism in all of the organization’s activities, programs, practices and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.

Please apply by sending your Resume and Cover Letter to with the Subject Line “Women’s Services Advocate/Case Manager ” .