Employment

Abby’s House Job Announcements

 

Director of Supportive Services for Women
Abby's House - Worcester, MA

Full Time

ORGANIZATIONAL BACKGROUND

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track.  Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Abby’s House is guided by the following values:

  • Abby’s House is a safe and welcoming place that values people of diverse backgrounds and experiences. We provide a home to residents and guests, not just a place to live.
  • We believe that each person is unique and deserves to be treated with dignity and compassion. We develop caring, supportive, non-judgmental, and enduring relationships.
  • Abby’s House helps women to recognize their own inner strengths and abilities and acts on the belief that each person is capable and strong.
  • Abby’s House is a community of people - residents, shelter guests, staff, volunteers, board members, donors, and community partners - working together to achieve our mission. The contribution of each is valued and respected and makes Abby’s House a special place. 

Job Overview

The Director of Supportive Services for Women affords the opportunity for a qualified individual to have significant impact on the lives of women and their children. This position will lead the advocacy team and build a collaborative team approach with the shelter and housing advocates. Using a collaborative approach, this position is responsible for managing, evaluating, and strengthening a comprehensive array of supportive services for women, with or without children, as well as providing direct advocacy and support. This position reports directly to the Executive Director. The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.

Essential Job Duties and Responsibilities

In collaboration with the Advocacy Team, the Director of Supportive Services for Women will perform the following duties and responsibilities:

1.   Provide Direct Advocacy to Women (50%)

  • Meet individually with women to develop an individualized service plan to assess their present situation and prioritize needs and goals
  • Provide follow-up support with women on their individualized service plan
  • Identify external services and resources for women
  • Provide emergency support to women on evenings and weekends, as determined by an Emergency Coverage Plan

2.   Manage Advocacy Programs (25%)

  • Set program goals and work plans and evaluate outcomes, and identify opportunities for program improvement and growth
  • Develop, evaluate, and provide oversight of all policies and practices related to advocacy
  • Identify and implement an electronic case management software program to be used to effectively document and manage services provided
  • Provide program data for agency-wide purposes, including reports and publications
  • Help to plan and administer budgets for supportive services, and help to identify and secure funds as needed
  • Oversee the development of educational, cultural, and social programs in the Women’s Center that provide a supportive community to both current and former residents and guests
  • Oversee the On-Call Emergency Coverage Plan on an ongoing basis and review incidents with the Executive Director as needed
  • Meet regularly with the Director of Housing for Women to coordinate and evaluate the Move-In and Move-Out process for residents, and to identify advocacy supports for women as they transition to and from Abby’s House

3.   Provide Supervision to the Advocacy Team (20%)

  • Supervise the Shelter Advocate and Housing Advocate, supporting them in fulfilling their responsibilities and in their ongoing professional development and growth
  • Supervise interns and coordinate regularly with the Volunteer Coordinator to manage internships
  • Lead weekly advocacy team meetings to discuss the needs of women at each site and review on- call needs
  • Manage crises with the team both during and after regular hours
  • Review documentation submitted by the Advocacy Team for accuracy and evaluation purposes

4.   Public Education and Outreach Efforts (5%)

  • Publicly represent Abby’s House at events that serve to educate the public about the issues that face women who are homeless, abused, and low-income
  • Represent Abby’s House in local coalitions and partnerships that will strengthen services for women and address underlying causes of homelessness

Qualifications

Candidates must possess the following qualifications: A master’s degree in a human services field in mental health, social work, psychology or prevention sciences; at least 8-10 years of experience working with at underserved populations to include women at risk due to homelessness, chronic health or mental health needs, low income, LGBTQ, and those who have experienced interpersonal violence; supervisory experience; experience with program development and evaluation; ability to communicate effectively both verbally and in writing; ability to collaborate and value the contributions of others; ability to work evenings and weekends as needed. The following qualifications are preferred: certification or licenses in addiction, trauma and or mental health preferred; bilingual candidate with the ability to communicate in Spanish is strongly preferred.

Salary & Benefits

This position is a regular, full-time position and is exempt under the Fair Labor Standards Act. Regular, full-time employees are scheduled to work 35 hours per week. Salary range is $50,000-$55,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays. Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House.

Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions

If you are interested in applying for this position, please send a resume and cover letter to applications@abbyshouse.org. In your cover letter, please describe your fit with the mission and values of Abby’s House. The preferred start date for the position is in June 2017. We will begin reviewing applications in early May, and we will accept applications until the position is filled. Please apply as soon as possible.

 

 

Director of Housing for Women
Abby's House - Worcester, MA
Full Time

Overview

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children. Abby’s House currently has 77 units of supportive housing and a nine-bed shelter in four properties near downtown Worcester. We are the largest provider of housing in Worcester that is specifically designed to meet the needs of women and children. Abby’s House will be doing an extensive renovation to our 52 High Street property that is currently comprised of 54 supportive Single Room Occupancy Units (SROs).

Position Responsibilities

The Director of Housing for Women is responsible for the overall operation of four properties at Abby’s House and the development of safe and welcoming housing for women. The Director of Housing for Women oversees the application process and selection of residents, and collaborates closely with the Director of Supportive Services to help women to access supportive services. The Director of Housing for Women supervises the Maintenance Manager and Housekeeper. S/he reports directly to the Executive Director and is a key member of the management team. Responsibilities include, but are not limited to, the following:

Resident Recruitment and Selection

  • Develop and oversee all documents and procedures related to housing recruitment and selection
  • Oversee the implementation of lease procedures and housing rules with all residents
  • Orient and move-in new residents in collaboration with the Advocacy Team and foster ownership and pride in their housing
  • Develop and/or update a resident manual for each building and other necessary materials for residents
  • Maintain tenant files, and compile data and produce monthly reports for the Executive Director or funding agencies
  • Regularly communicate with the Advocacy Team about any resident issues and need for supportive services
  • Understand and oversee compliance with fair housing laws and funding requirements

Rent Collection

  • Inform new residents of the rent payment system at Abby’s House, the need to prioritize rent and stabilize housing, and resources available to help with rent, if necessary
  • Prepare ‘rent due’ notices, overdue notices, 14 and 30 day notices, and eviction notices if necessary
  • Consult with the housing attorney as needed
  • Assist the Executive Director with budgeting and monitoring rental income

Property Management

  • Supervise a Housekeeper and Maintenance Manager
  • Oversee policies and procedures related to the four properties at Abby’s House, including room turnovers, maintenance requests, and twice annual room inspections.
  • Manage resident parking
  • Evaluate, update, and implement emergency procedures for all buildings, and train residents and staff in procedures
  • Maintain and update all maintenance files and inventories related to Abby’s House properties
  • Develop and provide oversight of plans for capital projects, including developing budgets and monitoring expenses

Promote Resident Engagement

  • Develop and maintain a safe, respectful community among housing residents
  • Collaborate with the Advocacy Team to hold meetings as necessary to promote cooperative relationships among residents and to provide opportunities for their engagement
  • Respond to housing-related complaints among residents in a timely manner, coordinating with appropriate staff as necessary

Qualifications

  • Bachelor’s degree required
  • 3-5 years of experience in real estate or property management, preferably in a nonprofit setting
  • Familiarity with building maintenance and capital projects
  • 3-5 years supervision experience required
  • Experience working with individuals of diverse backgrounds, including race, ethnicity, religion, age, ability and other differences
  • Compassion for individuals with histories of trauma, mental health or chronic health needs, and substance misuse preferred
  • Ability to work collaboratively with others to achieve meaningful results
  • Excellent communication, time management, and organizational skills
  • High level of commitment and reliability
  • Spanish-speaking abilities preferred

Salary and Benefits

This position is a regular, full-time position and is exempt under the Fair Labor Standards Act. Regular, full-time employees are scheduled to work 35 hours per week. Salary range is $50,000-$55,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House. 

Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions

Send a resume and cover letter to applications@abbyshouse.org. In your cover letter, describe your interest in working for the mission of Abby’s House through the Director of Housing for Women position. ONLY APPLICATIONS WITH BOTH A COVER LETTER AND RESUME WILL BE REVIEWED. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.

 

Thrift Shop Manager
Abby's House - Worcester, MA
Part-Time

OVERVIEW

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” The Abby’s House Thrift Shop was established in 1982 and is a place of great pride and innovation. The Thrift Shop gives women from Abby’s House and surrounding areas the opportunity to shop with dignity for quality clothing and necessities in a safe, well- maintained store at bargain rates. Hundreds of women in need of clothing receive vouchers for free clothing each year. A team of nearly 50 volunteers and 2 part-time staff manage the daily operations of the Thrift Shop and raise funds through an annual fashion show and holiday bazaar. All Thrift Shop proceeds benefit the Abby’s House advocacy, shelter, and supportive housing programs.

POSITION RESPONSIBILITIES

The Thrift Shop Manager is part of the management team at Abby’s House and is responsible for all aspects of the Thrift Shop operations, including developing, implementing and maintaining its systems and policies. The Thrift Shop Manager position is a highly collaborative position and requires the ability to work effectively with a diverse and inclusive community at Abby’s House, including staff, volunteers, guests and residents, donors, partner agencies, and the general public. The Thrift Shop Manager supervises all Thrift Shop staff and volunteers, and reports directly to the Executive Director. Responsibilities include, but are not limited to, the following:

Store Management 

  • Develop shop policies and oversee their implementation

  • Work with the staff accountant to oversee all aspects of the cash register including the opening and closing of the register and proper sales transactions

  • Work with the staff to establish a budget for the Thrift Shop and routinely monitor the shop’s financial performance

  • Organize and maintain a clean and safe shop

Volunteer and Staff Supervision

  • Collaborate with the Volunteer Coordinator to ensure adequate volunteer staffing and to oversee the volunteer schedule

  • Train and supervise volunteers

  • Lead volunteer meetings and efforts to appreciate and recognize volunteer contributions

Managing Inventory and Sales

  • Provide excellent customer service to a diverse population of donors and customers and monitor customer service throughout the shop

  • Optimize processes to accept, sort, price and display donated items in a timely manner

  • Manage the security of all clothing and household items

  • Work with community agencies and Abby’s House staff to provide vouchers for free clothing to women in need

Promotion and Events

  • Develop and implement an annual schedule for innovative sales and seasonal changes

  • Collaborate with the Abby’s House staff and volunteers to advertise/market the Thrift Shop

  • Work with volunteers to plan and implement Thrift Shop events, such as the Fashion Show (March) and Holiday Bazaar (November)

QUALIFICATIONS

  • Minimum of 3 years of supervision or volunteer management experience, preferably in a nonprofit setting
  • A minimum of an associate’s degree or equivalent work experience
  • Experience in a retail setting preferred
  • Exceptional level of professionalism and respect for others
  • Excellent communication skills
  • Ability to manage with minimal supervision
  • Time management and organization skills
  • Spanish-speaking abilities preferred
  • Ability to lift up to 50 pounds as needed
  • Ability to occasionally work evenings or weekends.

SALARY AND BENEFITS

This position is a regular, part-time position and requires between 20-25 hours per week. Salary range is $20,000 - $26,000 and is commensurate with experience. Abby’s House pro-rates 4 weeks of paid vacation time and holiday time to regular, part-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

APPLICATION INSTRUCTIONS

Send a resume and cover letter to applications@abbyshouse.org. In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. ONLY APPLICATIONS WITH BOTH A COVER LETTER AND RESUME WILL BE REVIEWED. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.