Abby’s House Job Announcements

Job Announcement
Positon: Shelter Facilitator
Posted: May 2018


Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the U.S. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive and welcoming environment.  We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track.  Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.


Position Overview

The Shelter Facilitator is responsible for managing the shelter environment and each individual guest’s needs while they remain in shelter. The Shelter Facilitator provides direct advocacy services to all guests and is responsible for occasional emergency overnight coverage from 5:30 p.m. to 8:00 a.m.

The Shelter Facilitator provides supportive services to residents in supportive housing and community based advocacy to women at Abby’s House as needed. The Shelter Facilitator works under the direct supervision of the Shelter Advocate.  The approximate schedule for this position is Monday through Friday 12:30-8:00 PM with some variations, as needed.

Essential Job Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

1. Shelter Management

  • Orient, train and update all shelter volunteers and interns to shelter safety practices.
  • Provide supervision, support and oversight of the shelter volunteer program, including student interns and Holy Cross student volunteers from Monday – Wednesday.
  • Ensure that the shelter provides safe, sanitary, hospitable and respectful temporary housing according to the policies set by Abby’s House.
  • Provide orientation and assistance with the shelter program entry transition of guests upon acceptance to Abby’s House.        
  • Provide crisis intervention, coaching and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and resource information.
  •  Keep an accurate, complete log of occurrences and bed assignments.
  • Follow established shelter guidelines and assist guests in adapting to program requirements.
  • Responsible for turn-over of guest rooms including laundering bedding, sanitation and cleaning protocols for the guests’ move in and out of shelter. 
  • Maintain inventory and storage areas of bedding, toiletries and household supplies.
  • Demonstrate high standard of cleanliness throughout shelter residence.
  • Inventory food and perishables and replenish as needed.
  • Identify maintenance needs and complete maintenance request forms and follow up.
  • Communicate with the Shelter Advocate and the Director of Supportive Services for Women on an on-going basis and participate in advocacy team meetings.
  • Facilitate useful community engagements and resourcing during weekly house meeting. 
  • Monitor sign-in log and conduct visual inspection procedures with shelter guests at entry from 5:30 to 7:00 PM daily.

2.  Advocacy Responsibilities

  • Process requests for shelter, interviews and practice substance use screening protocol 
  • Accurately complete and maintaining data for housing and shelter as directed.
  • Provide advocacy and support for guests and residents who use the Women’s Center.
  • Complete all required advocacy documentation, in a timely manner.
  • Facilitate conflict resolution with shelter guests and housing residents, mediate as needed.
  • Provide on-call coverage in person or via telephone on a rotating basis, as determined by the monthly on-call coverage schedule.
  • Review shelter guest/resident concerns with Shelter Advocate and/or the Advocacy Team.


Candidates must possess the following qualifications:

  • An Associate’s degree or certificate in human services, or comparable prior experience.
  • Knowledge of the impact of trauma with the ability to provide trauma informed care.
  • 2 years’ experience working in the human services field, preferably in a shelter program setting.
  • Prior direct service work with populations affected by addiction, trauma and/or mental illness.
  • CPR First Aid Certified (or ability to obtain certification within 120 days of hire).
  • Ability to use computer software to include Microsoft Office.
  • Supervisory skills to problem solve and multi-task, while demonstrating sound judgment.
  • Bi-lingual in Spanish and English preferred.


This position is a regular, full-time position (35 hours per week). Salary range is $32, 000-$38, 000 and is commensurate with experience. Abby’s House offers 4 weeks paid vacation, holiday, and sick leave.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House. 

Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.


If you are interested in applying for this position, please send a resume and cover letter to applications@abbyshouse.org. In your cover letter, please describe why you are interested in working with homeless women and children. The preferred start date for the position is as soon as possible. We will review applications on a rolling basis, and we will accept applications until the position is filled. Please apply as soon as possible.

Job Announcement: Backup Overnight Shelter Staff (part-time)

Posted: June 11, 2018              

Abby’s House is looking for a person to provide backup coverage to the shelter during the overnight hours of 5:30 pm – 8 am for 2 nights per month on average to cover unexpected vacancies. The primary responsibility is to respond to any needs that may arise during the shift, and to maintain a safe, secure, respectful environment for shelter guests.

Responsibilities include:

-Enforce established shelter guidelines and policies

-Provide orientation to guests of facility and present with rules upon arrival

-Provide crisis intervention, safety and support to shelter guests as needed

-Respond to phone calls and offer active listening, support and information

-Assist guests with completing intake forms and signing rules

-Keep an accurate, complete log of occurrences and bed assignments

-Maintain high standards of cleanliness

-Communicate with the Shelter Advocate and the Director of Supportive Services on an ongoing basis

The Backup Overnight Shelter Staff has to exemplify hospitality and respect to guests, staff, and volunteers at all times and to value people of diverse backgrounds and experiences. He/she must maintain the confidentiality standards of Abby’s House and must keep a safe, secure and respectful environment. Bilingual speaking abilities are preferred. Onsite SRO housing is available.

If you are interested, send your resume to applications@abbyshouse.org. In your email, please explain why you are interested in the position.