Employment

Abby’s House Job Announcements

Director of Housing for Women
Abby's House - Worcester, MA
Full Time

Overview

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children. Abby’s House currently has 77 units of supportive housing and a nine-bed shelter in four properties near downtown Worcester. We are the largest provider of housing in Worcester that is specifically designed to meet the needs of women and children. Abby’s House will be doing an extensive renovation to our 52 High Street property that is currently comprised of 54 supportive Single Room Occupancy Units (SROs).

Position Responsibilities

The Director of Housing for Women is responsible for the overall operation of four properties at Abby’s House and the development of safe and welcoming housing for women. The Director of Housing for Women oversees the application process and selection of residents, and collaborates closely with the Director of Supportive Services to help women to access supportive services. The Director of Housing for Women supervises the Maintenance Manager and Housekeeper. S/he reports directly to the Executive Director and is a key member of the management team. Responsibilities include, but are not limited to, the following:

Resident Recruitment and Selection

  • Develop and oversee all documents and procedures related to housing recruitment and selection
  • Oversee the implementation of lease procedures and housing rules with all residents
  • Orient and move-in new residents in collaboration with the Advocacy Team and foster ownership and pride in their housing
  • Develop and/or update a resident manual for each building and other necessary materials for residents
  • Maintain tenant files, and compile data and produce monthly reports for the Executive Director or funding agencies
  • Regularly communicate with the Advocacy Team about any resident issues and need for supportive services
  • Understand and oversee compliance with fair housing laws and funding requirements

Rent Collection

  • Inform new residents of the rent payment system at Abby’s House, the need to prioritize rent and stabilize housing, and resources available to help with rent, if necessary
  • Prepare ‘rent due’ notices, overdue notices, 14 and 30 day notices, and eviction notices if necessary
  • Consult with the housing attorney as needed
  • Assist the Executive Director with budgeting and monitoring rental income

Property Management

  • Supervise a Housekeeper and Maintenance Manager
  • Oversee policies and procedures related to the four properties at Abby’s House, including room turnovers, maintenance requests, and twice annual room inspections.
  • Manage resident parking
  • Evaluate, update, and implement emergency procedures for all buildings, and train residents and staff in procedures
  • Maintain and update all maintenance files and inventories related to Abby’s House properties
  • Develop and provide oversight of plans for capital projects, including developing budgets and monitoring expenses

Promote Resident Engagement

  • Develop and maintain a safe, respectful community among housing residents
  • Collaborate with the Advocacy Team to hold meetings as necessary to promote cooperative relationships among residents and to provide opportunities for their engagement
  • Respond to housing-related complaints among residents in a timely manner, coordinating with appropriate staff as necessary

Qualifications

  • Bachelor’s degree required
  • 3-5 years of experience in real estate or property management, preferably in a nonprofit setting
  • Familiarity with building maintenance and capital projects
  • 3-5 years supervision experience required
  • Experience working with individuals of diverse backgrounds, including race, ethnicity, religion, age, ability and other differences
  • Compassion for individuals with histories of trauma, mental health or chronic health needs, and substance misuse preferred
  • Ability to work collaboratively with others to achieve meaningful results
  • Excellent communication, time management, and organizational skills
  • High level of commitment and reliability
  • Spanish-speaking abilities preferred

Salary and Benefits

This position is a regular, full-time position and is exempt under the Fair Labor Standards Act. Regular, full-time employees are scheduled to work 35 hours per week. Salary range is $50,000-$55,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House. 

Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions

Send a resume and cover letter to applications@abbyshouse.org. In your cover letter, describe your interest in working for the mission of Abby’s House through the Director of Housing for Women position. ONLY APPLICATIONS WITH BOTH A COVER LETTER AND RESUME WILL BE REVIEWED. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.

 

Thrift Shop Manager
Abby's House - Worcester, MA
Part-Time

OVERVIEW

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” The Abby’s House Thrift Shop was established in 1982 and is a place of great pride and innovation. The Thrift Shop gives women from Abby’s House and surrounding areas the opportunity to shop with dignity for quality clothing and necessities in a safe, well- maintained store at bargain rates. Hundreds of women in need of clothing receive vouchers for free clothing each year. A team of nearly 50 volunteers and 2 part-time staff manage the daily operations of the Thrift Shop and raise funds through an annual fashion show and holiday bazaar. All Thrift Shop proceeds benefit the Abby’s House advocacy, shelter, and supportive housing programs.

POSITION RESPONSIBILITIES

The Thrift Shop Manager is part of the management team at Abby’s House and is responsible for all aspects of the Thrift Shop operations, including developing, implementing and maintaining its systems and policies. The Thrift Shop Manager position is a highly collaborative position and requires the ability to work effectively with a diverse and inclusive community at Abby’s House, including staff, volunteers, guests and residents, donors, partner agencies, and the general public. The Thrift Shop Manager supervises all Thrift Shop staff and volunteers, and reports directly to the Executive Director. Responsibilities include, but are not limited to, the following:

Store Management 

  • Develop shop policies and oversee their implementation

  • Work with the staff accountant to oversee all aspects of the cash register including the opening and closing of the register and proper sales transactions

  • Work with the staff to establish a budget for the Thrift Shop and routinely monitor the shop’s financial performance

  • Organize and maintain a clean and safe shop

Volunteer and Staff Supervision

  • Collaborate with the Volunteer Coordinator to ensure adequate volunteer staffing and to oversee the volunteer schedule

  • Train and supervise volunteers

  • Lead volunteer meetings and efforts to appreciate and recognize volunteer contributions

Managing Inventory and Sales

  • Provide excellent customer service to a diverse population of donors and customers and monitor customer service throughout the shop

  • Optimize processes to accept, sort, price and display donated items in a timely manner

  • Manage the security of all clothing and household items

  • Work with community agencies and Abby’s House staff to provide vouchers for free clothing to women in need

Promotion and Events

  • Develop and implement an annual schedule for innovative sales and seasonal changes

  • Collaborate with the Abby’s House staff and volunteers to advertise/market the Thrift Shop

  • Work with volunteers to plan and implement Thrift Shop events, such as the Fashion Show (March) and Holiday Bazaar (November)

QUALIFICATIONS

  • Minimum of 3 years of supervision or volunteer management experience, preferably in a nonprofit setting
  • A minimum of an associate’s degree or equivalent work experience
  • Experience in a retail setting preferred
  • Exceptional level of professionalism and respect for others
  • Excellent communication skills
  • Ability to manage with minimal supervision
  • Time management and organization skills
  • Spanish-speaking abilities preferred
  • Ability to lift up to 50 pounds as needed
  • Ability to occasionally work evenings or weekends.

SALARY AND BENEFITS

This position is a regular, part-time position and requires between 20-25 hours per week. Salary range is $20,000 - $26,000 and is commensurate with experience. Abby’s House pro-rates 4 weeks of paid vacation time and holiday time to regular, part-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

APPLICATION INSTRUCTIONS

Send a resume and cover letter to applications@abbyshouse.org. In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. ONLY APPLICATIONS WITH BOTH A COVER LETTER AND RESUME WILL BE REVIEWED. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.