Abby’s House Job Announcements


Director of Supportive Services for Women
Abby's House - Worcester, MA

Full Time


Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track.  Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Abby’s House is guided by the following values:

  • Abby’s House is a safe and welcoming place that values people of diverse backgrounds and experiences. We provide a home to residents and guests, not just a place to live.
  • We believe that each person is unique and deserves to be treated with dignity and compassion. We develop caring, supportive, non-judgmental, and enduring relationships.
  • Abby’s House helps women to recognize their own inner strengths and abilities and acts on the belief that each person is capable and strong.
  • Abby’s House is a community of people - residents, shelter guests, staff, volunteers, board members, donors, and community partners - working together to achieve our mission. The contribution of each is valued and respected and makes Abby’s House a special place. 

Job Overview

The Director of Supportive Services for Women affords the opportunity for a qualified individual to have significant impact on the lives of women and their children. This position will lead the advocacy team and build a collaborative team approach with the shelter and housing advocates. Using a collaborative approach, this position is responsible for managing, evaluating, and strengthening a comprehensive array of supportive services for women, with or without children, as well as providing direct advocacy and support. This position reports directly to the Executive Director. The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.

Essential Job Duties and Responsibilities

In collaboration with the Advocacy Team, the Director of Supportive Services for Women will perform the following duties and responsibilities:

1.   Provide Direct Advocacy to Women (50%)

  • Meet individually with women to develop an individualized service plan to assess their present situation and prioritize needs and goals
  • Provide follow-up support with women on their individualized service plan
  • Identify external services and resources for women
  • Provide emergency support to women on evenings and weekends, as determined by an Emergency Coverage Plan

2.   Manage Advocacy Programs (25%)

  • Set program goals and work plans and evaluate outcomes, and identify opportunities for program improvement and growth
  • Develop, evaluate, and provide oversight of all policies and practices related to advocacy
  • Identify and implement an electronic case management software program to be used to effectively document and manage services provided
  • Provide program data for agency-wide purposes, including reports and publications
  • Help to plan and administer budgets for supportive services, and help to identify and secure funds as needed
  • Oversee the development of educational, cultural, and social programs in the Women’s Center that provide a supportive community to both current and former residents and guests
  • Oversee the On-Call Emergency Coverage Plan on an ongoing basis and review incidents with the Executive Director as needed
  • Meet regularly with the Director of Housing for Women to coordinate and evaluate the Move-In and Move-Out process for residents, and to identify advocacy supports for women as they transition to and from Abby’s House

3.   Provide Supervision to the Advocacy Team (20%)

  • Supervise the Shelter Advocate and Housing Advocate, supporting them in fulfilling their responsibilities and in their ongoing professional development and growth
  • Supervise interns and coordinate regularly with the Volunteer Coordinator to manage internships
  • Lead weekly advocacy team meetings to discuss the needs of women at each site and review on- call needs
  • Manage crises with the team both during and after regular hours
  • Review documentation submitted by the Advocacy Team for accuracy and evaluation purposes

4.   Public Education and Outreach Efforts (5%)

  • Publicly represent Abby’s House at events that serve to educate the public about the issues that face women who are homeless, abused, and low-income
  • Represent Abby’s House in local coalitions and partnerships that will strengthen services for women and address underlying causes of homelessness


Candidates must possess the following qualifications: A master’s degree in a human services field in mental health, social work, psychology or prevention sciences; at least 8-10 years of experience working with at underserved populations to include women at risk due to homelessness, chronic health or mental health needs, low income, LGBTQ, and those who have experienced interpersonal violence; supervisory experience; experience with program development and evaluation; ability to communicate effectively both verbally and in writing; ability to collaborate and value the contributions of others; ability to work evenings and weekends as needed. The following qualifications are preferred: certification or licenses in addiction, trauma and or mental health preferred; bilingual candidate with the ability to communicate in Spanish is strongly preferred.

Salary & Benefits

This position is a regular, full-time position and is exempt under the Fair Labor Standards Act. Regular, full-time employees are scheduled to work 35 hours per week. Salary range is $50,000-$55,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays. Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House.

Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions

If you are interested in applying for this position, please send a resume and cover letter to applications@abbyshouse.org. In your cover letter, please describe your fit with the mission and values of Abby’s House. The preferred start date for the position is in June 2017. We will begin reviewing applications in early May, and we will accept applications until the position is filled. Please apply as soon as possible.