Shelter Staff

Position Overview

The evening Shelter Staff is responsible for opening Shelter and welcoming guests in, processing shelterrequests, and managing guest needs while they remain in shelter. The Shelter Staff also staffs the shelter during the evening hours from 4:00 p.m. to 11:30pm, responds to any needs that may arise during the shift, and helps to maintain a safe, secure, and respectful environment for shelter guests. The Shelter Staff provides additional supportive services to residents in supportive housing at Abby’s House as needed. The Shelter Staff works under the direct supervision of the Associate Director of Shelter Operations. This position requires the ability to work evenings and weekends.

The Overnight Shelter Staff is responsible for staffing the Shelter between the hours of 11:30pm and 9:00am. This position allows for sleeping in a dedicated staff bedroom between the hours of 12:00am and 6:30am, with the expectation of responding to any needs or emergencies that may arise during the shift. Overnight Shelter Staff help maintain a safe, secure, and respectful environment for shelter guests, ensure shelter guests are all awake and out of the shelter by 8:30am and completes morning housekeeping tasks. The Shelter Staff works under the direct supervision of the Associate Director of Shelter Operations. This position requires the ability to work nights and weekends

Essential Job Duties and Responsibilities

The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.

Responsibilities

• Assist with orienting and training new shelter volunteers and interns.
• Ensure that the shelter provides safe, sanitary, hospitable and respectful short-term housing according to the policies set by Abby’s House.
• Provide orientation to guests of facility and educate them on shelter rules and processes.
• Assist residents with dinner preparation according to meal plan on community meal nights.
• Provide crisis intervention, safety and support to shelter guests as needed.
• Respond to phone calls and offer active listening, support and information.
• Keep an accurate, complete log of occurrences and bed assignments.
• Enforce established shelter guidelines and ensure guests are upholding a safe, respectful community environment.
• Change bed linens, remove belongings from rooms, clean rooms during room turnovers.
• Do laundry as needed.
• Maintain a high standard of cleanliness.
• Ensure that basic food, toiletries, and household items are in stock as needed.
• Identify maintenance needs and complete maintenance request forms as needed.
• Communicate with the Associate Director of Shelter Operations on an on-going basis and participate in housing team meetings.
• Facilitate community activities weekly at the shelter.
• Process requests for shelter and update shelter request forms.
• Facilitate conflict resolution for shelter guests if needed.
• Provide emergency coverage as needed
• Review shelter guest/resident concerns with Associate Director of Shelter Operations and Shelter Advocate.
• Communicate any necessary information to Live-in Shelter Staff during their evening Rounds.
• Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
• Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
• Perform additional tasks as necessary.