Date Posted: May 1, 2019

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the U.S. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive and welcoming environment.  We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track.  Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Job Overview & Responsibilities

The Shelter Facilitator is responsible for managing the shelter environment and each individual guest’s needs while they stay in shelter. The Shelter Facilitator works under the direct supervision of the Shelter Manager and is part of the advocacy team.  The schedule for this position is Monday through Friday 12:30-8:00 PM with some variations, as needed. The Shelter Facilitator is responsible for occasional emergency overnight coverage from 5:30 p.m. to 8:00 a.m.

Responsibilities include, but are not limited to, the following:

  • Ensure that the shelter provides safe, sanitary, hospitable and respectful temporary housing according to the policies set by Abby’s House.
  • Work collaboratively with, and support, the shelter volunteers, student interns and Holy Cross student volunteers during the evening hours in the shelter
  • Provide orientation and assistance with the shelter program entry transition of guests upon acceptance to Abby’s House.
  • Provide crisis intervention, coaching, and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and resource information.
  • Keep an accurate, complete log of occurrences and bed assignments.
  • Follow established shelter guidelines and assist guests in adapting to program requirements.
  • Responsible for turn-over of guest rooms including laundering bedding, sanitation and cleaning protocols for the guests’ move in and out of shelter.
  • Maintain inventory and storage areas of bedding, toiletries and household supplies.
  • Demonstrate high standard of cleanliness throughout shelter residence.
  • Inventory food and perishables and replenish as needed.
  • Identify maintenance needs and complete maintenance request forms and follow up.
  • Communicate with the Shelter Manager and the Director of Supportive Services for Women on an on-going basis and participate in advocacy team meetings.
  • Monitor sign-in log and conduct visual inspection procedures with shelter guests at entry from 5:30 to 7:00 PM daily.
  • Process requests for shelter, interviews and practice substance use screening protocol
  • Accurately complete and maintain data for housing and shelter as directed.
  • Complete all required advocacy documentation, in a timely manner.
  • Facilitate conflict resolution with shelter guests and housing residents, mediate as needed.
  • Provide on-call coverage in person or via telephone on a rotating basis, as determined by the monthly on-call coverage schedule.
  • Review shelter guest/resident concerns with Shelter Advocate and/or the Advocacy Team.

Qualifications:

Candidates must possess the following qualifications:

  • An Associate’s degree or certificate in human services, or comparable prior experience.
  • Knowledge of the impact of trauma with the ability to provide trauma informed care.
  • 2 years’ experience working in the human services field, preferably in a shelter program setting.
  • Prior direct service work with populations affected by addiction, trauma and/or mental illness.
  • CPR First Aid Certified (or ability to obtain certification within 120 days of hire).
  • Ability to use computer software including Microsoft Office.
  • Ability to be sensitive to the needs of diverse women and maintain confidentiality standards and exemplify compassion, hospitality, inclusiveness, and respect.
  • Ability to communicate effectively, problem-solve and demonstrate sound judgment.
  • Bi-lingual abilities preferred, specifically in an African language, Portuguese or Vietnamese.

Salary & Benefits:

This position is a regular, full-time position (35 hours per week). Salary range is $32,000-$38,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House, and offers short term and long-term disability insurance and life insurance.  Each employee is highly valued and appreciated. Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions:

If you are interested in applying for this position, please send a resume and cover letter to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920. In your cover letter, please describe why you are interested in working with homeless women and children. The preferred start date for the position is as soon as possible. We will review applications on a rolling basis, and we will accept applications until the position is filled. Please apply as soon as possible.

Date Reposted: May 1, 2019

Founded in 1976, Abby’s House was one of the first shelters in the U.S. specifically for homeless women. Since our inception, we have expanded to include 77 units of supportive housing. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.”

Abby’s House owns and manages 4 properties that are located in the Crown Hill Historic District and downtown area in the City of Worcester, MA. The properties include a 9-bed shelter for women, with or without children; a 7 two-bedroom apartment building for women with children; 16 SRO’s with shared kitchens and baths for single women; office headquarters at 52 High Street that include staff offices, a thrift shop, a kitchen and program space, and 56 SRO’s with shared kitchens and baths for single women. Abby’s House expects to complete a $16.2 million renovation at 52 High Street in June.

Job Overview & Responsibilities

The Facilities Manager manages the maintenance of all facilities, grounds and equipment and performs all basic maintenance repairs. The Maintenance Manager plans, budgets and performs or schedules all minor/major repairs and reviews proposals for any capital projects and offers recommendations. He/she manages contractors and ensures compliance with budgets and service contracts. The position is a member of the Property Management Team, and he/she reports directly to the Director of Housing.

The responsibilities and requirements include the following:

Property Oversight

  • Collaborates with management and a volunteer Property Committee (to be developed) to develop and oversee a short-term and long-term capital plan for all properties and monitor the status of needed improvements
  • Recommend and monitor annual maintenance budgets
  • Maintain all records for all properties, including any blueprints and drawings
  • Maintain and communicate up-to-date knowledge of the mechanical, electrical, fire alarm, sprinkler and plumbing systems of each property
  • Schedule and implement required inspections on all buildings and equipment to comply with all appropriate regulations, including safety and health standards, city, state and federal regulations and housing codes, and insurance requirements
  • Inspect all mechanical systems on a regular basis to ensure their effective operations
  • Inspect housing units twice a year with the property management team

Perform Basic Maintenance Repair

  • Process and complete maintenance requests for all properties in a timely manner
  • Perform general repairs, including painting
  • Coordinate and/or perform housing unit turnovers
  • Prepare incident reports if damages to properties occur and provide follow-up response
  • Move furniture, supplies, and equipment as requested
  • Identify any preventative maintenance procedures to reduce maintenance needs
  • Provide 24-hour emergency response for any maintenance emergencies and maintain log of emergencies

Vendors, Contractors, and Volunteers

  • Solicit and/or manage vendor contracts for snow removal, landscaping, pest control, electrical, plumbing, and other specialized services in alignment with property budgets
  • Review invoices and submit proper documentation to finance staff
  • Prepare orders for supplies and equipment, in alignment with property budgets
  • Accompany all outside contractors on scheduled and unscheduled visits
  • Develop and maintain contacts for emergency needs
  • Identify opportunities for volunteers and volunteer groups to meet property needs and collaborate with staff to schedule and coordinate oversight

Renovation Projects

  • Help plan and monitor any construction projects, and communicate relevant information to staff, volunteers, and residents
  • Communicate with architects, engineers and contractors about the needs of Abby’s House as related to building systems and equipment during all phases of planning and construction

Qualifications:

Candidates must possess the following qualifications: ability to perform basic repairs; ability to lift up to 50 pounds; general knowledge of building systems, including plumbing and electrical; ability to be sensitive to the needs of women and maintain confidentiality standards at all times and exemplify compassion, hospitality, inclusiveness, and respect; ability to communicate effectively; ability to be self-directed and to work both independently and as part of a team; basic word processing skills; ability to work occasional evenings and weekends and to respond to on-call emergencies; bilingual abilities preferred.

Salary & Benefits:

This position is a regular, full-time position (35 hours per week). Salary range is $40,000-$50,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House, and offers short term and long-term disability insurance and life insurance.  Each employee is highly valued and appreciated. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

Application Instructions:

If you are interested in applying for this position, please send a resume and cover letter to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920. In your cover letter, please describe why you are interested in working with homeless women and children. The preferred start date for the position is as soon as possible. We will review applications on a rolling basis, and we will accept applications until the position is filled. Please apply as soon as possible.

Date Posted: February 27, 2019

Abby’s House is looking for a part-time Onsite House Manager to work nights and weekends. Interested candidates should send cover letter and resume to *protected email* and explain why they are interested in the position.

Abby’s House mission is to provide shelter, housing and support services to women, with and without children, who are homeless, abused and low-income. The Onsite House Manager is responsible for monitoring and enforcing Abby’s House residential rules at 52 High Street and for helping to foster a positive living environment among residents. The building includes 56 units of single rooms with shared kitchens and baths for women. Under the supervision of the Director of Housing, the Onsite House Manager will reside on-site to ensure safety and security, and the orderly use of shared facilities and common areas. Work hours are primarily in the evening from 7:00 p.m. – 9:00 p.m., Monday, Thursday and Friday, and 6:00 p.m. – 8:00 p.m. on Saturday to monitor the property when regular staff are not present. Housing is provided at no cost.

Job Overview & Responsibilities

  • Monitoring the security of the building
  • Providing emergency first aid
  • Problem solving, responding to resident needs and inquiries
  • Completing daily logs reports, and other documentation
  • Being available on call from 9 p.m. to 6 a.m. on weeknight and on two Sundays per month for a 24-hour period

Application Instructions:

If you are interested in applying for this position, please send a resume and cover letter to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920. In your cover letter, please describe your fit with the mission and values of Abby’s House.

Posted: October 23, 2018

Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Abby’s House is looking for a part-time Receptionist to work 10-20 hours per week on weekends from 8:00 a.m. – 4:00 p.m. and/or 4:00 p.m. – 9:00 p.m., and occasional week nights from 4:00 p.m. – 9:00 p.m. Rate of pay will be $12-$14 per hour, commensurate with experience. Interested candidates should send cover letter and resume to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920 and explain why they are interested in the position.

Responsibilities include, but are not limited to:

  • Handling all inquiries in Reception, including phone calls and walk-ins in a respectful and friendly manner.
  • Responding respectfully to any needs that may arise among residents and shelter guests during your shift.
  • Receiving all in-kind donations (Thrift Shop, Kitchen, etc.), and ensuring accurate completion of necessary documentation.
  • Responding to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
  • Recording all activities and observations in a daily log book each shift.
  • Assisting residents with the completion of maintenance request forms or incident report forms.
  • Conducting routine tours and walkthroughs of the building to ensure safety and security, and take required action to keep exterior entrances, hallways and stairways clear of ice, snow and other obstacles.

Qualifications:

Successful candidates must exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times, and value people of diverse backgrounds and experiences. He/she must have excellent interpersonal and active listening skills, demonstrate passion for Abby’s House mission and values, maintain the confidentiality standards of Abby’s House, and keep a safe, secure and respectful environment at 52 High St. Minimum of 1-2 years’ experience working with vulnerable populations. High School Diploma or equivalent required with some college experience desired. Spanish speaking abilities are preferred but not required.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920. We will accept applications until the position is filled. Please apply as soon as possible.

Posted: October 31, 2018

Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Abby’s House is looking for a person to provide backup, on-call overnight shelter coverage, during the hours of 5:30 p.m. – 8:00 a.m. Backup Overnight Shelter Staff are allowed to sleep part of the overnight shift and provide coverage for 2 nights per month on average to cover unexpected staffing shortages. The rate of pay is $174 per night. Days vary and include weekends. The primary responsibility is to respond to any needs that may arise during the shift, maintain a safe, secure, respectful environment for shelter guests, monitor guest behavior and safety by observation, log occurrences, and perform light housekeeping duties.  Affordable individual single room housing within Abby’s House community maybe available. Interested candidates should send a cover letter and resume to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920 detailing why they are interested in this position.

Responsibilities include, but are not limited to:

  • Enforce and follow established shelter guidelines, practices and policies.
  • Provide orientation to guests of facility and perform safety procedures upon guest arrivals.
  • Perform safety observations, and provide crisis intervention, and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and information.
  • Perform visual inspections of incoming guest belongings, observing behavior and consistent and accurate signing in/out of shelter guests.
  • Keep an accurate, complete log of occurrences, incident reports and bed assignments.
  • Perform visual checks of sleeping areas as required during lights out hours overnight.
  • Maintain high standards of cleanliness and sanitation.
  • Communicate with the Shelter Advocate and the Director of Supportive Services on an ongoing basis.

Qualifications:

The Backup Overnight Shelter Staff must exemplify hospitality and respect to guests, staff, donors and volunteers at all times, and value people of diverse backgrounds and experiences.  She must maintain the confidentiality standards of Abby’s House and must keep a safe, secure and respectful environment. Minimum of 1-2 years’ experience working with vulnerable populations; a good understanding of women’s issues and homelessness with the ability to make prudent judgments and deal effectively with people in crisis and non-emergency situations. High School Diploma or equivalent required with some Human Services experience desired. Bilingual speaking abilities are preferred, but not required.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1558342920suohs1558342920ybba@1558342920snoit1558342920acilp1558342920pa1558342920. We will accept applications until the position is filled. Please apply as soon as possible.