$0.000

Job Openings

About Us
Abby’s House was founded in 1976 by Annette Rafferty and named after Abby Kelley Foster, a major figure in the anti-slavery and women’s rights movement. Abby Kelley Foster was a tireless crusader for social justice and an apt figure to represent the mission of the organization. Abby’s House was one of the first shelters in the U.S. specifically for women experiencing homelessness and has a long and rich history of working with the complexities of homelessness and abuse, and provides a safe, trauma-sensitive, supportive, and welcoming environment. Foster’s legacy provides the inspiration and foundation of our commitment to diversity, equity, and inclusion.

Position Overview
The Director of People and Culture is responsible for a full range of professional human resource functions that help build an organizational culture among employees and volunteers that is both trauma-informed and promotes diversity, equity, and inclusion. Functions include managing hiring practices, onboarding, and off boarding staff, administering benefits and compensation programs, counseling staff and advising managers and supervisors, training and professional development for staff, and developing human resources policies in conjunction with the Executive Director and Board of Directors. She/he/they coordinate, communicate, and provide trainings for staff and volunteers to ensure that they know, understand, and utilize the systems that have been developed to ensure fair and consistent oversight and application of organizational policies and practices.

Responsibilities

  • Work collaboratively with organizational leaders to maintain a positive, equitable, safe, and supportive workplace for all staff using an equitable and inclusive lens.
  • Work collaboratively with leadership and other experts to develop and maintain HR policies and practices that are consistent with the Abby’s House mission, vision and values.
  • Co-lead the internal DEI/anti-racism committee and lead implementation of trainings and strategies of the same to ensure a diverse and inclusive staff and cadre of volunteers.
  • In conjunction with senior leaders, take the lead to develop a human resource strategic plan focused on strategies for recruitment, retention, training, and risk management.
  • Collaborate with senior management to manage all phases of hiring: strategy and process; search and recruitment; screening/vetting of resumes; managing interviews; candidate selection; onboarding.
  • Develop and implement a consistent, robust onboarding practice: maintain checklists, forms, manuals, policies; tailor onboarding per hire, schedule onboarding meetings, greetings, tours, trainings; ensure effective and full understanding of policies at onboarding; maintain employee HR files; enroll/change/terminate payroll and benefits; ensure acknowledgment signatures and proper access to technology access; determine exit process.
  • Communicate/collaborate with HR vendors to deliver benefits, and administer staff benefits in conjunction with established practices.
  • Assist with the development, documentation, and implementation of an annual Performance Evaluation process.
  • Identify and schedule professional development opportunities
  • Oversee bi-weekly timesheet submissions, respond to inquiries regarding payroll and timekeeping policies, prepare timesheet summary for payroll, maintain Time Off Request calendar, prepare year-end vacation carryover schedule.
  • Develop and maintain an updated Human Resources Manual and an HR Outlook calendar.
  • Maintain the confidentiality standards of Abby’s House and exemplify values of compassion, hospitality, inclusiveness, and respect to all guests and residents

In keeping with our values, Abby’s House is committed to Diversity, Equity, and Inclusion in all the organization’s activities, programs, practices and services. We are a trauma informed organization and as such, Abby’s House encourages applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

Qualifications
Successful candidates should have the following:

  • Passion for Abby’s House mission and values.
  • Demonstrated commitment to social justice issues and diversity, equity, inclusion & anti-racism.
  • Demonstrated understanding and commitment to a trauma informed approach and principles.
  • Bachelor’s degree and 5 years of experience required or an equivalent combination of education, training, and experience.
  • Exceptional ability to manage confidentiality and navigate difficult circumstances in a thoughtful manner.
  • Exceptional time management and organization with attention to detail and maintaining accurate records.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, collaborative work style, and ability to take direction.
  • Supervision experience.
  • Excellent computer skills and proficient in Microsoft Office products.

Salary & Benefits: This position is a full-time, exempt position. Abby’s House provides competitive pay based on a market analysis of comparable positions. Abby’s House offers a comprehensive benefits package, including 4 weeks of annual vacation time, holidays, sick time, health insurance, short term and long-term disability insurance, life insurance, and employer-paid parking. Abby’s House is an equal opportunity employer.

How to Apply
If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on a rolling basis. We will accept applications until the position is filled.

About Us
Abby’s House was founded in 1976 by Annette Rafferty and named after Abby Kelley Foster, a major figure in the anti-slavery and women’s rights movement. Abby Kelley Foster was a tireless crusader for social justice and an apt figure to represent the mission of the organization. Abby’s House was one of the first shelters in the U.S. specifically for women experiencing homelessness and has a long and rich history of working with the complexities of homelessness and abuse, and provides a safe, trauma-sensitive, supportive, and welcoming environment. Foster’s legacy provides the inspiration and foundation of our commitment to diversity, equity, and inclusion.

Position Overview
The Case Manager works directly with low-income women from diverse backgrounds who are living in Abby’s House 79 units of supportive housing and 9-bed shelter, and coordinates programming in the Women’s Center. The Case Manager provides case management with the women of Abby’s House to help remove barriers to housing placement and retain permanent housing. The Case Manager’s primary responsibilities are to comprehensively assess initial and ongoing individual needs, build rapport, and sustain engagement. The Case Manager supports housing stability, medical and mental health wellness, and community integration using evidence-based practices such as motivational interviewing, harm reduction, housing first, and trauma-informed care. This position reports directly to the Women’s Services Supervisor and is a key position in serving women and children at Abby’s House. This is a full-time position, Monday-Friday, with a preference for one evening a week. The Case Manager participates in on-call phone coverage rotation that includes approximately one week of weeknight/ weekend coverage each month. The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.

Essential Job Duties and Responsibilities

  • Provide Direct Clinical Services to Guests and Residents
  • Develop and maintain professional goal-directed relationships with shelter guests and residents of Abby’s House
  • Conduct intakes with guests and residents in a respectful and sensitive manner
  • Complete collaborative Empowerment Plans with participants with the purpose of targeting areas that will improve quality of life and health outcomes
  • Provide crisis assessment and intervention
  • Facilitate life skills and coping skills groups for guests and residents
  • Collaborate with external providers to enhance the coordination of services
  • Engage shelter guests and residents and identify interventions emphasizing a person-centered approach, guided by trauma-informed care and professional boundaries
  • Assist in the screening, intake, and enrollment of shelter guests and residents, including orientation to program policies and goals
  • Write and maintain accurate, complete, and up to date empowerment plans, progress notes and data in electronic database
  • Ensure all resident and shelter guest’s documents within the electronic health record are complete, accurate, and current
  • Maintain confidentiality of resident and shelter guest information per HIPPA guidelines
  • Coordinate appointments, transportation, and follow-up services for shelter guests and residents to improve access to primary health care, mental health care, substance use services, and other local resources to build sustainable community connections and reduce the need for emergency health care services
  • Support program participants by teaching and modeling life skills such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within the community
  • Communicate effectively with property management and other third-party partners
  • Work cooperatively and cohesively with a multi-disciplinary team, including participation in weekly team meetings, individual supervision, and training

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.

In keeping with our values, Abby’s House is committed to Diversity, Equity, Inclusion, and Anti-Racism in all the organization’s activities, programs, practices, and services. We also are a Trauma-Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

Qualifications
Bachelor’s degree in a human services field (mental health, social work, psychology, prevention science) or equivalent experience; Minimum 2-4 years of experience working with underserved populations to include women at risk due to homelessness, chronic health or mental health needs, low income, LGBTQ, and those who have experienced interpersonal violence; Experience planning and scheduling resident activities; Experience with trauma-informed care/treatment and respect for women’s autonomy and self-determination and their incorporation into everyday practices; Compassionate, hopeful, and respectful, with the ability to listen and be non-judgmental, along with a positive mindset; Familiarity and experience with supportive housing and/or shelter models; Experience fostering and supporting individual and organizational inclusion and equity; Collaborative, flexible, and solution-oriented; Ability to stay organized and use time effectively; Excellent communication skills, open and transparent; Exceptional level of professionalism in managing relationships and interactions in multiple settings

Salary & Benefits: This position is a full-time, non-exempt position. Abby’s House provides competitive pay based on a market analysis of comparable positions. Abby’s House offers a comprehensive benefits package, including 4 weeks of annual vacation time, holidays, sick time, health insurance, short term and long-term disability insurance, life insurance, and employer-paid parking.

How to Apply: If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on a rolling basis. We will accept applications until the position is filled.

About Abby’s House
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of supportive housing and nine overnight shelter beds. Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and provides a safe, trauma-sensitive, supportive, and welcoming environment.  We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information, and support to heal and reclaim her life. 

Position Overview
Janitorial/Maintenance personnel are responsible for efficient, effective, clean, and safe living and working environment within the property management department across all four Abby’s House locations in downtown Worcester. Janitorial/Maintenance personnel ensure that all areas assigned are maintained to a high standard of cleanliness in line with Abby’s House standards and values. Above all, this member of the Abby’s House team will share our dedication and sense of urgency to respond to the needs of women and children facing homelessness by ensuring a safe and clean home to thrive and heal.

Essential Duties and Responsibilities
Responsibilities include, but are not limited to, the following:

  • Assist housekeepers and other Facilities team members to maintain cleanliness at the largest property of supportive housing located at 52 High Street.
  • Work independently to perform housekeeping duties and tasks at three other Abby’s House locations that provide housing and shelter.
  • Perform room turnovers at all four locations.
  • Keep track of cleaning supplies at each of the four locations and request supplies when needed.
  • Effectively communicate building maintenance issues, e.g., leaks, lights out, damaged equipment/property, etc.
  • Vacuum and dust resident lounges, corridors, and other common areas.
  • Clean common bathrooms as needed.
  • Clean and clear debris from stairways weekly.
  • Wash kitchen towels, aprons, bathroom towels, bathmats, and other materials as needed.
  • Clean laundry area, basement corridor.
  • Keep storage areas cleaned and organized at all locations.
  • Clean and vacuum Thrift Shop area weekly.
  • Assist staff in bi-annual Thrift Shop seasonal merchandise turnover.
  • Clean office area hallways weekly.
  • Ability to perform light maintenance repairs/work orders to all buildings and units as needed.
  • Strip and wax flooring as needed.
  • Summer landscaping, leaf removal, snow removal.
  • Answer on-call maintenance issues as needed (phone will be on rotation).
  • Paint hallways and apartments as needed.
  • Pick up trash off grounds and around dumpsters.
  • Empty trash bins on all floors.

Qualifications

  • Passion for Abby’s House mission and values.
  • Minimum of 1 year experience.
  • Ability to pay careful attention to detail and thoroughly complete work tasks.
  • Ability to lift to 50 lbs., bend down repeatedly throughout the workday, stand for hours at a time, lift items above head and properly use small ladders as needed.
  • Basic building maintenance knowledge.
  • Team oriented.
  • Reliable and on time.
  • High School Diploma or equivalent required.

Salary & Benefits
This position is full-time: Monday 8:00-3:30, Tuesday 8:00-3:30, Wednesday 7:00-2:30, Thursday 8:00-3:30, and Friday 8:00-3:30. The position offers a competitive wage with generous benefits.

Abby’s House is an equal opportunity employer. In keeping with our values, Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-Racism in all the organization’s activities, programs, practices, and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

How to Apply
If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on a rolling basis and will be accepted until the position is filled. Apply as early as possible.


Abby’s House is growing to meet the needs of women, with or without children, experiencing homelessness in the Worcester area. The newly created positions listed below will help Abby’s House to innovate and enhance support the needs of residents and guests. Apply now!

About Abby’s House
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of supportive housing and 9 overnight shelter beds. Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and provides a safe, trauma-sensitive, supportive, and welcoming environment.  We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information, and support to heal and reclaim her life.

Position Overview
Abby’s House seeks a talented, authentic, and experienced major gifts officer to join our high-performing team in achieving annual and major giving program objectives. In 2022, the development team’s budget is $920,000, which is achieved through personal solicitations, corporate gifts, events, direct mail and mini-campaigns, plus an additional $300,000 in foundation gifts and grants. Reporting to the Director of Development, the Donor Relations and Major Gifts Officer is an integral member of the Abby’s House Development team in our efforts to secure and grow philanthropic support. The Donor Relations and Major Gifts Officer will be dedicated to connecting the interests of each donor to the needs of the organization to realize our mission. The Donor Relations and Major Gifts Officer is   responsible for identifying, soliciting and cultivating relationships with current and prospective annual and major donors. This involves developing effective solicitation strategies as well as stewarding donors throughout the giving process.

The ideal candidate will have experience building high-touch, long-term relationships, as well as demonstrated success in asking for and closing major and planned gifts. We are seeking a warm, enthusiastic, collaborative professional who can handle managing multiple tasks at one time and is highly adaptive to change. Candidates must demonstrate excellent oral and written communication skills; strong organizational skills and orientation to detail; and sensitivity and finesse in developing relationships with donors, volunteers, and other key stakeholders. Above all, this member of the Abby’s House team will share our dedication and sense of urgency to respond to the needs of women and children facing homelessness.

Essential Duties and Responsibilities

In alignment with the Executive Director, strategic organizational priorities, and approved policies and guidelines, responsibilities of the position include, but are not limited to the following:

Major Donor Solicitation and Portfolio Management – 70%

Build, Retain and Grow Support

  • Manage a portfolio of 200-250 major gift prospects.
  • Complete annual fundraising activity to include 80+ donor visits and 200 asks, and increase revenue from major donors to achieve income goals for the position.
  • Identify and research prospects; create proposals and solicit prospects; qualify and steward prospects toward major gift solicitation.
  • Participate as needed in Development team efforts including solicitation strategy teams for key prospects and internal planning efforts, ad hoc projects, and other responsibilities as assigned.
  • Responsible for assisting the entire department and volunteers with reaching overall financial goals.
  • Develop a strong working knowledge of Abby’s House’s fundraising donor management database and tracking systems to track and show progress towards achieving annual goals.
  • Continuously update the fundraising management database with information related to donor strategies, stages, ask amounts, and contacts.

Corporate Solicitation and Management – 25%

  • In collaboration with staff and volunteers, identify, solicit, and steward corporate sponsorships for Abby’s House’s two annual fundraising events: Spring-Tacular and the 5K, with the goal of securing $115K+.
  • Develop strategies to increase corporate giving and full engagement.
  • Maintain corporate sponsorship files and donor records.
  • Participate in various special projects and community networking events to promote the mission of Abby’s House.

Manage Annual Planned Giving Program – Abby’s House Legacy Circle – 5%

  • Develop and create new annual programming and communication materials to identify, solicit, cultivate, and steward Abby’s House’s current and prospective Legacy Circle donors.
  • In coordination with the Director of Development, provide education about planned gift opportunities featuring a combination of beneficiary designations and bequests.
  • In collaboration with the Director of Development, create and lead one annual Abby’s House Legacy Circle event that is designed to cultivate and educate donors on the benefits of naming Abby’s House in their estate plans.
  • Ensure proper adherence to documentation and gift acceptance guidelines

Qualifications
The successful candidate will be a proven Major Gifts Officer who believes in the mission of Abby’s House, is results-and people-oriented, and possesses a strong work ethic and a high level of integrity and transparency. The candidate will have proven communication skills with an ability to write and speak persuasively about the impact of philanthropy.

  • Bachelor’s degree required
  • Minimum of three years of non-profit fundraising experience, with increasing responsibilities in portfolio moves management and size of gifts secured.
  • Exceptional reasoning, problem solving, and analytical skills, including an ability to translate ideas and concepts into clear, actionable steps.
  • Proficient in Microsoft Office (specifically Word, PowerPoint, and Excel), and experience working with a fundraising donor management database.
  • Confidence to proactively seek out prospective major donors, build new relationships, and solicit support.
  • Ability to work both independently towards a fundraising goal, as well as collaboratively in a team setting with initiative and flexibility.
  • Demonstrated ability to set and achieve goals as well as meet deadlines.
  • Ability to interact effectively with board members, volunteers, and co-workers of all levels, as well as with representatives of other organizations.
  • Exhibits compassion and empathy; works well with people of all ethnic, social, economic, and sexual orientation backgrounds.
  • Willingness to enhance professional skills through trainings, conferences, and individual mentoring.

Salary & Benefits: This position is a full-time 35-hour per week, primarily onsite position with some local travel. Abby’s House provides competitive pay based on a market analysis of comparable positions and offers work-life flexibility and balance, including 4 weeks of vacation, 40 hours of sick time, and 11 holidays. Abby’s House contributes 70% toward a premium for a family or individual insurance plan through Abby’s House and offers low-cost vision and dental insurance, and employer-paid life, long-term and short-term disability insurance.

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.

In keeping with our values, Abby’s House is committed to Diversity, Equity, Inclusion, and Anti-Racism in all the organization’s activities, programs, practices, and services. We also are a Trauma-Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

How to Apply
If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Apply as early as possible.

About Abby’s House
Founded in 1976, Abby’s House was one of the first shelters in the U.S. specifically for women experiencing homelessness. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of supportive housing and 9 overnight shelter beds. Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and provides a safe, trauma-sensitive, supportive, and welcoming environment.  We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information, and support to heal and reclaim her life.

Position Overview
The Senior Director of Operations is responsible for day-to-day oversight and supervision of all housing and programs that help women to heal from underlying trauma, to find safety, and to have their autonomy respected. The Senior Director of Operations is responsible for embedding DEI values and practices into all programmatic operations. The Senior Director of Operations provides innovative and strategic programmatic leadership for property management, resident services, shelter, and thrift shop and is responsible for establishing high quality standards and professional development for more than two-thirds of the agency’s employee. The Senior Director of Operations reports directly to the Executive Director and plays a lead role in setting short-term and long-term organizational strategies.

Responsibilities Include:

  • Responsible for engaging staff to develop and implement an annual planning process to establish priorities that meet the needs of women and families who are experiencing homelessness, aligned with the organization’s strategic priorities
  • Participates in the preparation of annual organizational objectives, with primary responsibility for programmatic and strategic planning to ensure the agency’s success in reaching established goals
  • Holds primary responsibility for ensuring housing and program effectiveness is monitored and evaluated on an ongoing basis, using data-driven methods
  • Engages staff and volunteers in strategies to integrate values of diversity and inclusion into programs and ensure culturally and linguistically services, reducing barriers for women
  • Serves as primary leader for all evaluation and monitoring of impact on women and children and success toward identified goals and seeks the input of women served
  • Responsible for meeting or exceeding all regulatory or contractual obligations
  • Responsible for the implementation of agency-wide standards for care, including Trauma-Informed Principles that offer choice and control to women served and their inclusion in the development of policies and programs
  • Responsible for the documentation of operating systems, along with their effective implementation
  • Responsible for the implementation of programmatic components of an annual plan in collaboration with Directors and Managers, establishing the work priorities and assuring timely implementation to meet plan’s deliverables
  • Develops and manages procedures to prevent and respond to critical incidents
  • Along with the Directors, assumes primary responsibility for overseeing the interviewing, hiring, supervision, evaluation, and termination of staff in the agency’s housing and program departments or the appropriate delegation of these responsibilities to other management or supervisory staff
  • Responsible for professional development and trainings for staff under her oversight, including motivational interviewing, suicide assessment, SUD, trauma-informed care, etcetera to meet needs of women and families served
  • Ensures personnel policies and procedures of Abby’s House are implemented in a consistent, fair, and equitable manner across housing and programs
  • Seeks and uses supervision regularly and engages in self-evaluation and independent education and training
  • Works closely with the Executive Director, Director of Finance and Administration, and Director of Development to achieve or exceed agency fiscal objectives
  • Develops and maintains a positive relationship either directly or indirectly with key strategic partners/providers and funders including but not limited to Police, Fire, Emergency Response Team, Department of Mental Health, local hospitals, clinics, and other agencies in the human service delivery system
  • Participates as an active member on various state and local committees and boards, as assigned

Qualifications

  • Master’s degree in human service field, preferably in social work; preferred Massachusetts licensed independent clinical social worker
  • Minimum 5 years of supervisory and administrative experience overseeing programmatic operations
  • Minimum 10 years of human service experience
  • Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care
  • Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds
  • Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner
  • Preferred multi-lingual or bilingual abilities
  • A systems-orientation with a proven ability to think and act with a systems perspective
  • Excellent people skills and senior leadership skills, with an ability to partner with a dynamic leadership team
  • Skillful with giving/receiving clear, direct feedback from executives, Board members, community members, and women served
  • Skilled in organizational development, personnel management, budget and resource development, and strategic planning
  • Ability to influence stakeholders and manage risk including making data-based/goal driven decisions
  • Ability to successfully structure, drive, or facilitate decision-making processes, including those with conflicting priorities or disagreeing stakeholders
  • Adaptable in the face of conflict with multiple and changing priorities
  • Ability to handle stress, flexibility, good sense of humor

Salary & Benefits: This position is a full-time, exempt position. Abby’s House provides competitive pay based on a market analysis of comparable positions. Abby’s House offers a comprehensive benefits package, including 4 weeks of annual vacation time, holidays, sick time, health insurance, short term and long-term disability insurance, life insurance, and employer-paid parking.

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.

In keeping with our values, Abby’s House is committed to Diversity, Equity, Inclusion, and Anti-Racism in all the organization’s activities, programs, practices, and services. We also are a Trauma-Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

How to Apply
If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on August 1 and on a rolling basis thereafter. We will accept applications until the position is filled.