Organizational Background

About Abby’s House
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of affordable housing and 9 overnight shelter beds that are supported by advocacy services.

Position Overview
The Director of Advocacy and Programs is a hands-on leadership position with oversight of the daily operations of Abby’s House advocacy and programs, including the overnight shelter, residential services, the Women’s Empowerment Center, the thrift shop, and food program. The Director of Advocacy and Programs has responsibility for the delivery of all services to women and children while increasing the beneficial impact on the lives of women with histories of homelessness, substance use, mental health, domestic violence, and trauma. She/he directly and indirectly manages 8-10 employees and 100 program volunteers, reports directly to the Executive Director, and is a senior leader in the organization.

Essential Responsibilities:
Delivery of Advocacy Services to Women and Children (60%)

  • Foster excellence in the development, implementation, and record-keeping of women’s empowerment planning and progress and related materials/tools.
  • Advance the growth and development of exceptional Women’s Empowerment Center programming to foster healing, hope, recovery, and comradery.
  • Lead the development of new partnerships to strengthen clinical/non-clinical services.
  • Provide advocacy support to women in crisis.
  • Coach/support staff related to trauma, interpersonal violence, substance use disorders, mental health, and provide advocacy to residents/guests as needed.
  • In collaboration with the Shelter Manager, review shelter intake assessments for acceptance into the shelter program.
  • Collaborate closely with the Director of Housing to coordinate services for residents between property management and advocacy teams.
  • Provide on-call emergency support on evenings and weekends, and support staff and/or directly manage crises during and after regular hours.
  • Ensure all laws and regulations are observed related to confidentiality, releases, and abuse and neglect, and essential records are maintained.

Program Management (40%)

  • Lead effective team meetings that foster reflective thinking and collaboration which builds trust, respect, and support across advocacy and program staff to best serve women’s needs.
  • Supervise/coach program managers, provide oversight of staff and volunteer coverage, and identify professional development trainings for program staff and volunteers.
  • Coach staff on the integration of a trauma-informed approach into practices, including the use of grounding techniques and self-care.
  • Oversee Thrift Shop operations, volunteer management, customer service, effective systems, and fiscal goals to meet basic needs for clothing for residents and community members.
  • In conjunction with staff and the Executive Director, set clear program goals and work plans, and identify opportunities for program growth and expansion.
  • Provide timely accurate program data to demonstrate outcomes and to support funding requests.
  • Demonstrate initiative to research and stay informed around issues of supportive services and homelessness and educate team members of current best practices and research findings.
  • Collaborate with the Development Director to advance the work of communications and development in storytelling, grant proposals, and events.
  • Work with the Executive Director and Controller to provide fiscal oversight of programs
  • Represent Abby’s House at public events, meetings, and in coalitions and lead presentations.

Qualifications

  • Certifications/licenses in addiction, trauma and/or mental health preferred, including LICSW, LCSW, LMHC, and LMFT
  • A master’s degree, preferably in a human services field in mental health, social work, or psychology
  • Experience with trauma-informed care/treatment and respect for women’s autonomy and self-determination and their incorporation into everyday practices
  • Compassionate, hopeful, and respectful, ability to listen and be non-judgmental, and a positive mindset
  • 5+ years of experience working with underserved populations to include women at risk due to homelessness, chronic health or mental health needs, substance use, and interpersonal violence
  • 5+ years supervision experience with staff, volunteers, and teams with an appreciation for diverse perspectives and contributions
  • Familiarity and experience with supportive housing and/or shelter models
  • Experience fostering and supporting individual and organizational inclusion and equity
  • Collaborative, flexible, and solution-oriented
  • Experience successfully managing and developing multiple programs
  • Ability to stay organized and use time effectively
  • Excellent communication skills, open and transparent
  • Exceptional level of professionalism in managing relationships and interactions in multiple settings

Salary and Benefits
This position is a full-time 35-hour per week position. Abby’s House offers a competitive salary and work-life balance, including 4 weeks of vacation, 40 hours of sick time, 11 holidays. Abby’s House contributes 70% toward a premium for an insurance plan through Abby’s House and offers low-cost vision and dental insurance, and employer-paid life, long-term and short-term disability insurance.

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.
In keeping with our values, Abby’s House is committed to Diversity, Equity, and Inclusion in all the organization’s activities, programs, practices, and services. We also are a Trauma Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

Application Instructions

If you are interested in applying for this position, send a resume and cover letter to . Put “Director of Advocacy and Programs” in the subject line. In your cover letter, explain your interest in working for the mission of Abby’s House and prior experience that best highlights your qualifications. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled.

Organizational Background

About Abby’s House
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of affordable housing and 9 overnight shelter beds that are supported by advocacy services.

Position Overview
The Shelter Advocate works directly with low-income women and children from diverse backgrounds who are experiencing homelessness and are seeking shelter or housing. The Shelter Advocate welcomes women who come through our doors to identify their options and proactively seeks housing opportunities and manages housing inventory lists for the organization. Upon a woman’s entry into shelter, the Shelter Advocate supports the Shelter Manager’s work with guests on their individualized service plans and manages the shelter environment. This position is a full-time, exempt position, Tuesday through Saturday (or Monday through Friday) from 10:30 am – 6:00 pm (or 10:00 am – 5:30 pm). The Shelter Advocate will participate in an on-call coverage rotation that may include occasional emergency overnight coverage at the shelter. The Shelter Advocate reports to the Shelter Manager.

Essential Responsibilities:

  • Meet with women experiencing homelessness to identify their options and provide information, using a collaborative and strengths-based approach.
  • Help women to complete housing and shelter applications for Abby’s House.
  • Provide support and guidance to women in crisis, staying grounded and eliciting self-regulation skills.
  • Document, track, and regularly update a housing inventory list, including requirements and application processes.
  • Proactively seek housing opportunities for women, including private and public subsidized units and community programs and partners, and develop new partnerships with property management companies and landlords.
  • Provide support to guests in concert with their Individual Empowerment Plans developed with the Shelter Manager, following the Manager’s direction.
  • Provide immediate support to women in person or via advocacy phone, as determined by the emergency on-call coverage schedule.
  • Accompany shelter guests to social service appointments, the hospital, employment services, and other community resources.
  • Listen and respond to guests to avoid/resolve problems and conflicts, and provide crisis intervention, coaching, and support to shelter guests through a trauma-informed lens.
  • Maintain timely and accurate guest records and progress notes in the shelter log as directed.
  • Ensure that the shelter residence provides safe, sanitary, hospitable, and respectful temporary housing according to the policies set by Abby’s House.
  • Work collaboratively with, and support, the shelter volunteers and interns at the start of their shift in the shelter.
  • Responsible for turn-over of guest rooms including laundering bedding, sanitation and cleaning protocols for the guests’ move in and out of shelter.
  • Responsible for supply inventory, ordering, and maintenance of all needed household items.
  • Inventory food and perishables and replenish and transport items to and from the shelter, supplementing donations through regular shopping.

Qualifications

  • Passion for Abby’s House mission and values.
  • A minimum of an associate degree and/or certificate in human services or comparable experience.
  • 2 years’ experience working in the human services field, preferably in a shelter program setting.
  • Knowledge of the impact of trauma and the ability to provide trauma-informed care.
  • Prior direct service work with individuals affected by addiction, trauma and/or mental illness.
  • Ability to be sensitive to the needs of diverse women and maintain confidentiality standards and exemplify compassion, hospitality, inclusiveness, and respect.
  • Exceptional time management, organization, and attention to detail.
  • Excellent verbal and written communication skills; ability to use computer software including Microsoft Office.
  • Excellent interpersonal skills, collaborative work style, and ability to take direction.
  • Driver’s license and personal vehicle.
  • CPR/First Aid Certified (or ability to obtain certification within 90 days of hire); NARCAN certified (or ability to certify within 90 days of hire).
  • Bi-lingual abilities preferred, specifically in an African language, Portuguese, or Spanish.

Salary and Benefits
This position is a full-time 35-hour per week position. Abby’s House offers a competitive salary and work-life balance, including 4 weeks of vacation, 40 hours of sick time, 11 holidays. Abby’s House contributes 70% toward a premium for an insurance plan through Abby’s House and offers low-cost vision and dental insurance, and employer-paid life, long-term and short-term disability insurance.

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization. In keeping with our values, Abby’s House is committed to Diversity, Equity, and Inclusion in all the organization’s activities, programs, practices, and services. We also are a Trauma Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

Application Instructions

If you are interested in applying for this position, send a resume and cover letter to . Put “Shelter Advocate” in the subject line. In your cover letter, explain your interest in working for the mission of Abby’s House and prior experience that best highlights your qualifications. Applications will be reviewed on July 19 and on a rolling basis thereafter. We will accept applications until the position is filled.

Organizational Background

About Abby’s House
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of affordable housing and 9 overnight shelter beds that are supported by advocacy services.

Position Overview

Abby’s House is seeking an individual for a full-time Operations and Human Resources Manager position. The position provides critical support to the Executive Director for the day-to-day operations and effective functioning of a multi-racial, multi-cultural team of staff, using trauma-informed principles. The position is the central organizer, implementer, and quality-control overseer of operations at Abby’s House. The position ensures stable functioning and operational effectiveness of the front desk, IT/technology, organizational administration, and the volunteer and in-kind programs. She/he also oversees all aspects and phases of human resources management. The Operations & Human Resources Manager keeps operational and HR systems up-to-date and improves them. She/he coordinates, communicates, and provides trainings for staff and volunteers to ensure that they know, understand, and utilize the systems that have been developed. She/he reports directly to the Executive Director.

Essential Responsibilities:

    Operations, Administration & IT

  • Collaborate with staff to develop and refine organizational protocols that support effective operations.
  • Oversee office procedures (mail distribution, copy services, office maintenance and cleaning, telephone/communications, inventories of office supplies and in-kind items, etc.)
  • Work closely with Database Manager and IT vendor to ensure appropriate utilization of technology. Co-manage hardware/software issues. Increase IT/Tech capacity.
  • Manage relationships with vendors, including technology and phones.
  • Provide support for emergency procedures including Covid protocols and updates.
  • Develop and maintain an updated Operations Manual and Operations Outlook calendar.
  • Effectively communicate systems and procedures to staff via email, meetings, trainings.
  • Support the Executive Director with administrative tasks.
    Human Resources Management

  • Maintain HR policies and practices with support from HR consultants and Executive Director.
  • Participate actively in Diversity, Equity and Inclusion initiatives and their implementation.
  • Plan for, develop and implement HR trainings and policy refreshers for staff, as needed.
  • Collaborate with staff to manage all phases of hiring process.
  • Develop and implement a consistent, robust onboarding practice.
  • Communicate/collaborate with HR vendors to deliver benefits, and administer staff benefits in conjunction with established practices.
  • Oversee bi-weekly timesheet submissions and payroll and timekeeping policies.
    Supervision: Front Office Coordinator and Weekend/Evening Receptionists

  • Ensure the effective operation of the front desk/reception.
  • Ensure that Front Office Coordinator maintains up-to-date front-desk operations and documents.
  • Ensure communication and oversight of evening and weekend receptionists and security personnel.
    Volunteer & In-Kind Coordinator Program

  • Collaborate on the development and implementation of robust volunteer orientation and Handbook.
  • Ensure effective organizational communication with volunteers.
  • Assist Coordinator in streamlining and documenting the in-kind donations processes.

Qualifications

  • Passion for Abby’s House mission and values.
  • Demonstrated commitment to diversity, equity and inclusion and anti-racism.
  • Exceptional time management, organization, and attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, collaborative work style, and ability to take direction.
  • Minimum of 2-4 years administrative, office or operations management experience.
  • Minimum of 2-4 years of human resources managerial experience.
  • Agile in prioritizing multiple tasks and areas of work with familiarity and/or experience in project management, task management and/or case management software.
  • Experience developing and leading trainings.
  • Supervision experience required; volunteer management experience preferred.
  • Ability to understand, triage and troubleshoot IT/ technology issues.
  • Bachelor’s degree preferred.

Salary and Benefits
This position is a full-time 35-hour per week position. Abby’s House offers a competitive salary and work-life flexibility and balance, including 4 weeks of vacation, 40 hours of sick time, 11 holidays. Abby’s House contributes 70% toward a premium for an insurance plan through Abby’s House and offers low-cost vision and dental insurance, and employer-paid life, long-term and short-term disability insurance.

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.
In keeping with our values, Abby’s House is committed to Diversity, Equity, and Inclusion in all the organization’s activities, programs, practices, and services. We also are a Trauma Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

Application Instructions

If you are interested in applying for this position, send a resume and cover letter to . Put “Operations and HR Manager” in the subject line. In your cover letter, explain your interest in working for the mission of Abby’s House and prior experience that best highlights your qualifications. Applications will be reviewed on July 12 and on a rolling basis thereafter. We will accept applications until the position is filled.

Organizational Background

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Position Overview

The Development and Communications Specialist has a significant impact on expanding public awareness of the mission of Abby’s House and the impact made in the lives of homeless and low-income women and children with diverse backgrounds and experiences. The Development and Communications Specialist should possess an entrepreneur’s mindset, coupled with skills in areas of traditional fundraising, including corporate sponsorships, events, individual giving, and annual fund. The Development and Communications Specialist will create and execute, in consultation with Abby’s House leadership, a fundraising-focused communications strategy that ensures organizational and philanthropic goals are successfully achieved. This position is responsible for every aspect of Abby’s House communications, marketing, and public relations efforts, including relaying the impact our community has in the lives of those we serve and engaging both new and existing donors through virtual and in-person group presentations, printed materials, social media, agency website, and the media. This is a highly collaborative position and requires the ability to work effectively with a multi-racial, multi-cultural community of staff, donors, Board members, volunteers, partners, residents and shelter guests. The Development and Communications Specialist is a key and active member of the Development Team and will collaborate regularly with the Director of Development in a collaborative and team-based approach.

Essential Responsibilities:

  • Public Relations & Donor Cultivation – Print, Radio, TV, Online Media
    • Develop media strategy to promote the organization to diverse audiences
    • Identify media outlets and build and maintain media relationships
    • Manage external media requests
    • Manage group speaking requests and develop presentation materials
    • Train and support volunteer ambassadors
    • Deliver individual and/or group presentations
    • Represent Abby’s House in strategic networking events
  • Marketing & Donor Stewardship – Print and Electronic Materials and Social Media
    • Develop, document, and execute overall communications strategy, focusing on agency annual priorities
    • Maintain the Communications Manual and the communications production schedule annually
    • Produce and coordinate the content and design of printed newsletters (3x per year)
    • Coordinate the design and development of the Annual Report
    • Develop regular electronic communications using various platforms, including social media content and emails to expand visibility and engage new and existing donors
    • Maintain website, including creation of engaging and informative content
    • Working with the Advocacy Team, develop women’s stories to be used in multiple development and communication strategies
    • Take, collect, and store photos for easy access
    • Analyze and evaluate the effectiveness of solicitation pieces and other communications to meet annual goals
  • Direct Fundraising & Special Events
    • Develop and implement effective fundraising appeals (both written and online) that will lead to new, sustained and upgraded giving
    • Coordinate and manage publicity for special events, both pre and post event
    • Create and design invitations, logos, flyers, programs, signage, and handouts to support a variety of purposes and audiences
    • Identify, screen, and negotiate with vendors of various communication-related services
    • Support grant applications to foundations and corporations, as requested

Qualifications

Candidates must possess the following qualifications: a bachelor’s degree; a minimum of 2-4 years of relevant experience developing inclusive communications for diverse audiences; excellent ability to communicate verbally and in writing; experience with Mailchimp or equivalent email management system; website management and graphic design experience in InDesign and experience working with WordPress, Drupal, Joomla, or similar website content management system preferred; strong knowledge of social media platforms (including Facebook, Instagram, or Twitter) for fundraising purposes required; ability to work in a collaborative manner and demonstrate appreciation for the contributions of others; strong ability to receive and share regular feedback; exceptional time management and project management skills and ability to meet deadlines; strong skills with Microsoft Office products; ability to work evenings and weekends as needed.

Salary and Benefits

This position is a full-time 35-hour per week position. Abby’s House offers a competitive salary and work-life flexibility and balance, including 4 weeks of vacation, 40 hours of sick time, 11 holidays.  Abby’s House contributes 70% toward a premium for a family or individual insurance plan through Abby’s House and offers low-cost vision and dental insurance, and employer-paid life, long-term and short-term disability insurance.

Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.

In keeping with our values, Abby’s House is committed to Diversity, Equity, Inclusion, and Anti-Racism in all the organization’s activities, programs, practices, and services. We also are a Trauma Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.

Application Instructions

If you are interested in applying for this position, send a resume and cover letter to . Put “Development and Communications Specialist” in the subject line. In your cover letter, explain your interest in working for the mission of Abby’s House and prior experience that best highlights your qualifications. Applications will be reviewed on June 15 and on a rolling basis thereafter. We will accept applications until the position is filled. We are seeking to fill the position immediately.