Job Openings
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Position Title: Thrift Shop Manager
Position Status: Full-time (35 hours per week)
Regular Hours: TBD (8:30-4:00/ 9:00-4:30) M, T, W, T, Sat
FLSA Classification: Non-Exempt
Reports to: Senior Director of Women’s Services
POSITION RESPONSIBILITIES
The Abby’s House Thrift Shop was established in 1982 and is a place of great pride and innovation. The Thrift Shop gives women from Abby’s House and surrounding areas the opportunity to shop with dignity for quality and affordable clothing and necessities in a safe, well-maintained store and provides free clothing to hundreds
of women each year in need. The Thrift Shop Manager plays a key role on a team (made up of the Assistant Manager and Senior Director of Women’s Services) that is responsible for all aspects of the Thrift Shop operations, including developing, implementing, and maintaining its systems and policies. The Manager position is a highly collaborative and visible position and requires the ability to work effectively in a professional manner with a diverse and inclusive community at Abby’s House, including staff, volunteers, guests and residents, donors, partner agencies, and the general public. In partnership with the Assistant Manager, the Manager directly supervises more than 50 volunteers, and reports directly to the Senior Director of Women’s Services. Responsibilities include, but are not limited to, the following:
1. Store Management
• Manages daily operations of a retail store engaged in selling specific lines of merchandise.
• Supervise and coach the Thrift Shop Assistant Manager while creating an inclusive and collaborative work environment.
• Collaborate with the Senior Director of Women’s Services on the development of shop policies, procedures, and help oversee their successful implementation with Assistant Manager.
• Submit any necessary updates to the Thrift Shop Operations Manual at least annually to the Senior Director of Women’s Services.
• Work with the staff accountant to oversee all aspects of cash management, including the opening and closing of the register and proper sales transactions.
• Organize and maintain a clean and safe shop.
• Help develop, implement, and oversee Thrift Shop procedures in case of emergencies, including injuries, public threats, and fire and emergency evacuations.
2. Volunteer and Staff Supervision
• Collaborate with the Volunteer and In-kind Coordinator to ensure adequate volunteer staffing from diverse backgrounds and to oversee the volunteer schedule.
• Train new volunteers in the proper Thrift Shop procedures and foster a welcoming and inclusive atmosphere among volunteers.
• Supervise all Thrift Shop volunteers, including daily assignments.
• Help plan and lead volunteer meetings in collaboration with Volunteer Coordinator and Senior Director of Women’s Services.
• Collaborate with staff to provide information about Abby’s House housing/shelter, women’s services and fundraising events and opportunities.
• Develop and implement efforts to appreciate and recognize volunteer contributions on a regular basis.
• Performs and/or supervises employees and volunteers engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions.
• Plans and develops work schedules and assigns employees to specific duties.
• Ensures compliance of employees with established security, sales, and record keeping procedures and practices.
• Collaborate with the Assistant Manager and Senior Director of Women’s Services for all operational changes.
3. Managing Inventory and Sales
• Provide excellent customer service to a diverse population of donors and customers and monitor customer service throughout the shop.
• Develops and implements pricing policies to ensure profitability of store operations.
• Coordinates sales promotion activities and oversees preparation of merchandise displays and advertising copy.
• Evaluate, and revise if necessary, procedures to accept, sort, price and display donated items in a timely manner.
• Maximize the design and use of Thrift Shop floor space and storage rooms to maximize efficiency and optimize sales.
• Oversee the signage and display of notices, including sales.
• Manage the security of all clothing and household items.
• Be liaison to companies who donate products to Abby’s House Thrift Shop and properly secure and manage the sale of specialty items.
• Work with community agencies and Abby’s House staff to provide vouchers for free clothing to women in need, and help properly track the use of vouchers.
• Develop and/or maintain outlets for all unsold clothing and household items.
4. Promotion and Events
• Develop and implement an annual schedule for innovative sales and seasonal changes.
• Collaborate with the Abby’s House Development and Communications team and volunteers to advertise/market the Thrift Shop.
• Work with volunteers to plan and implement Thrift Shop events, such as the Fashion Show (March) and Holiday Bazaar (November).
5. Additional Responsibilities
• The Thrift Shop Manager is expected to dedicate hours outside of shop operations to administrative work and in organizational meetings to collaborate with other Abby’s staff around operational functioning, volunteer engagement, and growth.
• Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
• Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
Candidates must possess the following:
Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-racism in all the organization’s activities, programs, practices, and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.
Position Status: Full-time (35 hours per week)
The Director of Housing for Women (Property Manager) is responsible for the overall management of safe, dignified, and welcoming housing for women of diverse backgrounds who are experiencing homelessness and housing instability. The Director manages 79 units of permanent supportive housing at the three properties owned by Abby’s House, including 56 units of LIHTC housing. The Director develops department goals and policies for approval and handles external relations for the department. The Director of Housing for Women oversees the performance of the property management department, including the Director of Maintenance & Facilities, Housing Specialist, housekeeping staff, and live-in House Managers. The Director reports directly to the Executive Director and is a key member of the Leadership Team and collaborates regularly with other senior leaders to oversee the success of the whole organization.
Essential Duties and Responsibilities
Responsibilities include, but are not limited to, the following:
- Develop and document all leasing practices and ensure consistent and timely implementation
- Oversee all processes, files, and deadlines related to tenant selection and LIHTC recertification requirements
- Successfully meets all compliance requirements of MHIC, EOHLC, Spectrum, auditors, and other external partners and meet reporting deadlines
- Remain up to date with Fair Housing Laws, LIHTC, HOME program, and other funding programs
- Educate residents about lease requirements, proper care of their units, and consequences of lease violations
- Coordinate with the Women’s Services Team about any resident issues and need for supportive services among residents and promote cooperative relationships among residents and opportunities for engagement
- Reconcile rents and review Accounts Receivable on a regular basis in collaboration with the finance team
- Oversee the preparation of ‘rent due’ notices, overdue notices, 14- and 30-day notices, and eviction notices on a consistent basis, according to approved written policies
- Consult with legal counsel as needed and assist with the eviction of tenants in compliance with court order and directions from attorney(s)
- Supervise the Housing Specialist and ensure compliance with all aspects of property management requirements
- Supervise the Director of Maintenance & Facilities and oversee the upkeep of properties
- Oversee emergency procedures for all buildings, and train residents and staff in procedures
- Oversee the implementation of unit turnovers in a timely manner, fulfilment of maintenance requests, and twice annual room inspections
- Oversee all maintenance files and inventories
- Recommend the overall annual budget for property management, oversee both income and expenses for properties, and control property management costs to stay within the budget
- Directs preparation of financial statements and reports on status of properties, such as occupancy rates and dates of expiration of leases.
Qualifications
- Bachelor’s degree or an equivalent combination of education, training, and experience.
- 5 years of comparable property management experience in an affordable housing setting
- Recertification/compliance experience is required. Knowledge of the LIHTC program is required. Knowledge of HOME, MRVP, and Section 8 programs are preferred. A LIHTC certification is required. A COS or C3P certification/designation is preferred.
- Familiarity with building maintenance and capital projects
- Experience working with individuals of diverse backgrounds
- Compassion for individuals with histories of trauma, mental health, chronic health needs, and substance use
- Ability to work collaboratively with others to achieve meaningful results
- Excellent communication, time management, and organizational skills
- Bilingual/multi-lingual abilities preferred
Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, and Inclusion in all the organization’s activities, programs, practices, and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.
How to Apply
If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Apply as early as possible.
Position Status: Regular, Part-Time (15 hours/week), including evenings and weekend
Position Overview
The Shelter Staff is responsible for opening Shelter and welcoming guests in, processing shelter requests, and managing guest needs while they remain in shelter. The Shelter Staff also staffs the shelter during the evening hours from 4:00 p.m. to 12:00 a.m., responds to any needs that may arise during the shift, and helps to maintain a safe, secure, and respectful environment for shelter guests. The Shelter Staff provides additional supportive services to residents in supportive housing at Abby’s House as needed. The Shelter Staff works under the direct supervision of the Associate Director of Shelter Operations. This position requires the ability to work on evenings and weekends.
Essential Job Duties and Responsibilities
The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.
Responsibilities
- Assist with orienting and training new shelter volunteers and interns.
- Ensure that the shelter provides safe, sanitary, hospitable and respectful short-term housing according to the policies set by Abby’s House.
- Provide orientation to guests of facility and educate them on shelter rules and processes.
- Assist residents with dinner preparation according to meal plan on community meal nights.
- Provide crisis intervention, safety and support to shelter guests as needed.
- Respond to phone calls and offer active listening, support and information.
- Keep an accurate, complete log of occurrences and bed assignments.
- Enforce established shelter guidelines and ensure guests are upholding a safe, respectful community environment.
- Change bed linens, remove belongings from rooms, clean rooms during room turnovers.
- Do laundry as needed.
- Maintain a high standard of cleanliness.
- Ensure that basic food, toiletries, and household items are in stock as needed.
- Identify maintenance needs and complete maintenance request forms as needed.
- Communicate with the Associate Director of Shelter Operations on an on-going basis and participate in housing team meetings.
- Facilitate community activities weekly at the shelter.
- Process requests for shelter and update shelter request forms.
- Facilitate conflict resolution for shelter guests if needed.
- Provide emergency coverage as needed
- Review shelter guest/resident concerns with Associate Director of Shelter Operations and Shelter Advocate.
- Communicate any necessary information to Live-in Shelter Staff during their evening Rounds.
- Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
- Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
- Perform additional tasks as necessary.
Position Status: Regular, Full-Time (37.5 hours/week), including evenings and weekends
Position Overview
The Shelter Staff is responsible for opening Shelter and welcoming guests in, processing shelter requests, and managing guest needs while they remain in shelter. The Shelter Staff also staffs the shelter during the evening hours from 4:00 p.m. to 12:00 a.m., responds to any needs that may arise during the shift, and helps to maintain a safe, secure, and respectful environment for shelter guests. The Shelter Staff provides additional supportive services to residents in supportive housing at Abby’s House as needed. The Shelter Staff works under the direct supervision of the Associate Director of Shelter Operations. This position requires the ability to work on evenings and weekends.
Essential Job Duties and Responsibilities
The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.
Responsibilities
- Assist with orienting and training new shelter volunteers and interns.
- Ensure that the shelter provides safe, sanitary, hospitable and respectful short-term housing according to the policies set by Abby’s House.
- Provide orientation to guests of facility and educate them on shelter rules and processes.
- Assist residents with dinner preparation according to meal plan on community meal nights.
- Provide crisis intervention, safety and support to shelter guests as needed.
- Respond to phone calls and offer active listening, support and information.
- Keep an accurate, complete log of occurrences and bed assignments.
- Enforce established shelter guidelines and ensure guests are upholding a safe, respectful community environment.
- Change bed linens, remove belongings from rooms, clean rooms during room turnovers.
- Do laundry as needed.
- Maintain a high standard of cleanliness.
- Ensure that basic food, toiletries, and household items are in stock as needed.
- Identify maintenance needs and complete maintenance request forms as needed.
- Communicate with the Associate Director of Shelter Operations on an on-going basis and participate in housing team meetings.
- Facilitate community activities weekly at the shelter.
- Process requests for shelter and update shelter request forms.
- Facilitate conflict resolution for shelter guests if needed.
- Provide emergency coverage as needed
- Review shelter guest/resident concerns with Associate Director of Shelter Operations and Shelter Advocate.
- Communicate any necessary information to Live-in Shelter Staff during their evening Rounds.
- Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
- Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
- Perform additional tasks as necessary.
Position Status: Part-Time, including evenings and weekends
Position Overview
The primary responsibility of the Live-in Shelter Staff is to staff the shelter during the hours of 10pm-12am and 6:30am-8:30am on scheduled days and to be on-call between the hours of 12-6:30am. During the on-call shift the Live-in Shelter staff is not required to be awake or on the property, however they must be able to answer any on-call phone calls and be on-site within an hour if an emergency should arise. The Live-in Shelter Staff is expected to respond to any needs that may arise during the shift, and to maintain a safe, secure, respectful environment for shelter guests. The Live-in Shelter Staff is provided a furnished 1-bedroom apartment; this is located in the building. The apartment will include utilities and be provided at a reduced rate-to be negotiated upon hire.
Essential Job Duties and Responsibilities
The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.
Responsibilities
- Ensure that the shelter provides safe, sanitary, hospitable, and respectful short-term housing according to the policies set by Abby’s House.
- Complete nighttime rounds to ensure Shelter is shut down properly each night, remaining on property between the hours of 10:00pm-12:00am.
- Complete morning wake-up rounds to ensure Shelter Guests have support between the hours of 6:30a-8:30am and have exited shelter by closing (8:30am)
- Be available for any potential on-call emergencies that may arise between the hours of 12:00am-6:30am. Must be able to be present on property within 1 hour of the call.
- Provide crisis intervention, safety and support to shelter guests as needed.
- Keep an accurate, complete log of occurrences and bed assignments.
- Enforce established shelter guidelines and rules.
- Maintain a high standard of cleanliness.
- Ensure that basic food, toiletries and household items are in stock as needed.
- Identify maintenance needs and complete maintenance request forms as needed.
- Communicate with the Associate Director of Shelter Operations n an on-going basis and participate in housing team meetings as requested.
- Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
- Perform additional tasks as necessary.
Position Overview
The Women’s Services Clinician provides clinical support to the women of Abby’s House to help them retain permanent housing. Responsibilities include comprehensively assessing initial and ongoing individual needs, building rapport, and sustaining therapeutic engagement. The Women’s Services Clinician utilizes clinical knowledge and skills to identify interventions that target growth in coping skills, social-emotional skills, and other life-skills. The Women’s Services Clinician supports housing stability, medical and mental health wellness, and community integration using evidence-based practices such as motivational interviewing, harm reduction, housing first, and trauma-informed care. This position reports directly to the Senior Director of Women’s Services and is a key position in serving women and children at Abby’s House. The following is not necessarily an exhaustive list of all responsibilities and requirements associated with this position, and those responsibilities are subject to change (with notice) to meet organizational needs.
Essential Job Duties and Responsibilities
In collaboration with the Advocacy team, the Women’s Services Clinician will perform the following duties and responsibilities:
Provide Direct Clinical Services to Guests and Residents
- Develop and maintain professional goal-directed relationships with residents and shelter guests of Abby’s House
- Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized Empowerment Plans that identify the person’s strengths, capacities, & goals targeting improvement in quality of life and health outcomes.
- Provide crisis assessment and intervention as needed.
- Facilitate psychoeducational groups and other therapeutic programming for residents and guests (such as life, social, and coping skills).
- Contribute clinical insight during weekly team meetings and in 1:1 consultation with staff.
- Collaborate with external providers to enhance clinical care coordination.
- Utilization of interventions via a person-centered approach with a focus on harm reduction and restoration of community functioning.
- Maintain accurate, complete, and up-to-date empowerment plans, progress notes, and data in electronic database.
- Maintain confidentiality of resident and shelter guest information per HIPPA guidelines
- Communicate effectively with property management and other third-party partners.
- Work cooperatively and cohesively with a multi-disciplinary team, including participation in weekly team meetings, individual supervision, and training.
- Provide supervision to trainees/students/interns.
- Participate in on-call rotation with Women’s Services staff.
- Other duties as assigned.
Qualifications
- A master’s degree is required- preferably in a human services field (mental health, social work, or psychology).
- Certification or licensure in addiction, trauma and or mental health is preferred (includes LICSW, LCSW, LMHC, and LMFT).
- Experience with trauma-informed care/treatment and respect for women’s autonomy & self-determination.
- Minimum of 2 years of clinical experience, preferably working with underserved populations including women at risk due to homelessness, chronic health or mental health needs, substance use, and those who have experienced trauma.
- Clearance via a background check is required.
Necessary Skills/Abilities
- Excellent skills related to communication, time management and organization.
- Adaptability and flexibility.
- Exceptional level of professionalism in managing interpersonal relationships & boundaries
- Able to provide support informed by an understanding of social determinants of health.
DEI Statement
Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-Racism in all of the organization’s activities, programs, practices and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.