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Job Openings

Do you want to make a difference in someone else’s life, everyday? We invite you to view our job openings and see if they may match your skills, personality, and goals. Do you want to apply? If so, we can be reached via email at

Position Title: Thrift Shop Manager
Position Status: Full-time (35 hours per week)
Regular Hours: TBD (8:30-4:00/ 9:00-4:30) M, T, W, T, Sat
FLSA Classification: Non-Exempt
Reports to: Senior Director of Women’s Services

POSITION RESPONSIBILITIES
The Abby’s House Thrift Shop was established in 1982 and is a place of great pride and innovation. The Thrift Shop gives women from Abby’s House and surrounding areas the opportunity to shop with dignity for quality and affordable clothing and necessities in a safe, well-maintained store and provides free clothing to hundreds
of women each year in need. The Thrift Shop Manager plays a key role on a team (made up of the Assistant Manager and Senior Director of Women’s Services) that is responsible for all aspects of the Thrift Shop operations, including developing, implementing, and maintaining its systems and policies. The Manager position is a highly collaborative and visible position and requires the ability to work effectively in a professional manner with a diverse and inclusive community at Abby’s House, including staff, volunteers, guests and residents, donors, partner agencies, and the general public. In partnership with the Assistant Manager, the Manager directly supervises more than 50 volunteers, and reports directly to the Senior Director of Women’s Services. Responsibilities include, but are not limited to, the following:

1. Store Management
• Manages daily operations of a retail store engaged in selling specific lines of merchandise.
• Supervise and coach the Thrift Shop Assistant Manager while creating an inclusive and collaborative work environment.
• Collaborate with the Senior Director of Women’s Services on the development of shop policies, procedures, and help oversee their successful implementation with Assistant Manager.
• Submit any necessary updates to the Thrift Shop Operations Manual at least annually to the Senior Director of Women’s Services.
• Work with the staff accountant to oversee all aspects of cash management, including the opening and closing of the register and proper sales transactions.
• Organize and maintain a clean and safe shop.
• Help develop, implement, and oversee Thrift Shop procedures in case of emergencies, including injuries, public threats, and fire and emergency evacuations.

2. Volunteer and Staff Supervision
• Collaborate with the Volunteer and In-kind Coordinator to ensure adequate volunteer staffing from diverse backgrounds and to oversee the volunteer schedule.
• Train new volunteers in the proper Thrift Shop procedures and foster a welcoming and inclusive atmosphere among volunteers.
• Supervise all Thrift Shop volunteers, including daily assignments.
• Help plan and lead volunteer meetings in collaboration with Volunteer Coordinator and Senior Director of Women’s Services.
• Collaborate with staff to provide information about Abby’s House housing/shelter, women’s services and fundraising events and opportunities.
• Develop and implement efforts to appreciate and recognize volunteer contributions on a regular basis.
• Performs and/or supervises employees and volunteers engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions.
• Plans and develops work schedules and assigns employees to specific duties.
• Ensures compliance of employees with established security, sales, and record keeping procedures and practices.
• Collaborate with the Assistant Manager and Senior Director of Women’s Services for all operational changes.

3. Managing Inventory and Sales
• Provide excellent customer service to a diverse population of donors and customers and monitor customer service throughout the shop.
• Develops and implements pricing policies to ensure profitability of store operations.
• Coordinates sales promotion activities and oversees preparation of merchandise displays and advertising copy.
• Evaluate, and revise if necessary, procedures to accept, sort, price and display donated items in a timely manner.
• Maximize the design and use of Thrift Shop floor space and storage rooms to maximize efficiency and optimize sales.
• Oversee the signage and display of notices, including sales.
• Manage the security of all clothing and household items.
• Be liaison to companies who donate products to Abby’s House Thrift Shop and properly secure and manage the sale of specialty items.
• Work with community agencies and Abby’s House staff to provide vouchers for free clothing to women in need, and help properly track the use of vouchers.
• Develop and/or maintain outlets for all unsold clothing and household items.

4. Promotion and Events
• Develop and implement an annual schedule for innovative sales and seasonal changes.
• Collaborate with the Abby’s House Development and Communications team and volunteers to advertise/market the Thrift Shop.
• Work with volunteers to plan and implement Thrift Shop events, such as the Fashion Show (March) and Holiday Bazaar (November).

5. Additional Responsibilities
• The Thrift Shop Manager is expected to dedicate hours outside of shop operations to administrative work and in organizational meetings to collaborate with other Abby’s staff around operational functioning, volunteer engagement, and growth.
• Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
• Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.

Qualifications
Candidates must possess the following:
• Relevant experience in a retail setting or nonprofit organization
•A minimum of an associate’s degree or equivalent work experience
• Exceptional experience in supervision of staff and/or volunteers and ability to manage with minimal supervision
• Ability to work in a collaborative manner and demonstrate appreciation for the contributions of others
• Time management and organizational skills
• Spanish-speaking abilities welcomed
• Time management and project manage skills
• Ability to lift up to 50 pounds as needed
• Ability to occasionally work evenings or weekends.
DEI Statement
Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-racism in all the organization’s activities, programs, practices, and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.
To apply, please send your resume and/or cover letter to .
Position Title: Shelter Staff (Part-Time)
Position Status:Regular, Part-Time (15 hours/week), including evenings and weekend
FLSA Classification: Non-Exempt
Reports to: Associate Director of Shelter Operations

 

Position Overview

The Shelter Staff is responsible for opening Shelter and welcoming guests in, processing shelter requests, and managing guest needs while they remain in shelter. The Shelter Staff also staffs the shelter during the evening hours from 4:00 p.m. to 12:00 a.m., responds to any needs that may arise during the shift, and helps to maintain a safe, secure, and respectful environment for shelter guests. The Shelter Staff provides additional supportive services to residents in supportive housing at Abby’s House as needed. The Shelter Staff works under the direct supervision of the Associate Director of Shelter Operations. This position requires the ability to work on evenings and weekends.

 

Essential Job Duties and Responsibilities

The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.

Responsibilities

  • Assist with orienting and training new shelter volunteers and interns.
  • Ensure that the shelter provides safe, sanitary, hospitable and respectful short-term housing according to the policies set by Abby’s House.
  • Provide orientation to guests of facility and educate them on shelter rules and processes.
  • Assist residents with dinner preparation according to meal plan on community meal nights.
  • Provide crisis intervention, safety and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and information.
  • Keep an accurate, complete log of occurrences and bed assignments.
  • Enforce established shelter guidelines and ensure guests are upholding a safe, respectful community environment.
  • Change bed linens, remove belongings from rooms, clean rooms during room turnovers.
  • Do laundry as needed.
  • Maintain a high standard of cleanliness.
  • Ensure that basic food, toiletries, and household items are in stock as needed.
  • Identify maintenance needs and complete maintenance request forms as needed.
  • Communicate with the Associate Director of Shelter Operations on an on-going basis and participate in housing team meetings.
  • Facilitate community activities weekly at the shelter.
  • Process requests for shelter and update shelter request forms.
  • Facilitate conflict resolution for shelter guests if needed.
  • Provide emergency coverage as needed
  • Review shelter guest/resident concerns with Associate Director of Shelter Operations and Shelter Advocate.
  • Communicate any necessary information to Live-in Shelter Staff during their evening Rounds.
  • Participate in staff meetings, trainings, and annual evaluations and be committed to ongoing growth and improvement in the position.
  • Maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality, and respect to the guests and residents at all times.
  • Perform additional tasks as necessary.
To apply, please send your resume and/or cover letter to .