Overview

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track. Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Position Responsibilities:
The Front Office Coordinator is a primary contact with the women, children, donors, volunteers, and community partners of Abby’s House. He/She is responsible for the smooth operation of the reception desk, handling all inquiries in reception, including phone calls and walk-ins, in an efficient, respectful, friendly and trauma-informed manner. Following proper protocol, he/she responds to any needs that may arise among residents, shelter guests, volunteers and visitors during the shift, and helps to maintain a safe, secure and respectful environment at 52 High Street.

Responsibilities include, but are not limited to, the following:

Office Responsibilities

  • Collaborate with staff to administer ways to empower residents to manage their needs and concerns, being compassionate and helping build trust between staff and residents.
  • Understand and keep track of all daily operational services, including Women’s Center activities and shelter and housing availability, and communicate information about ongoing activities and housing and shelter intake statuses with staff, residents, visitors and guests.
  • Answer, screen and accurately forward telephone calls to the appropriate staff person, relaying messages, providing information and responding to inquiries directly as necessary, following Abby’s House procedures.
  • Ensure all visitors sign in and sign out, direct or escort visitors to specific destinations and monitor non-staff access to staff offices and conference rooms, following safety protocols.
  • Take initiative to request needed information from staff about Abby’s House available services and community resources, and track requests for services as able.
  • Receive and safeguard in-kind and monetary donations and ensure accurate completion and processing of necessary documentation and in-kind donation forms. Properly store donations behind the reception desk and transfer refrigerated food donations; thank individuals for their donations.
  • Monitor and maintain stock of office forms, and visitor, women’s center and bathroom sign in logs, office supplies and first aid supplies kept in the front office or mail room.
  • Communicate and transfer information updates within Reception at the change of each shift.
  • Assist with day-to-day administrative tasks, staff mailings, making copies and sending faxes, as requested.

Handling Incidents/Documentation

  • Respond to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
  • Be responsible for the storage of Narcan at the front desk and be trained and able to administer in life-threatening situations
  • Incident report forms: Complete forms for any situations with residents, including emergencies, conflicts between residents, any injuries, or similar incidences.
  • Record all activities and observations in a daily logbook each shift.

Building Security/Cleanliness

  • Consistently monitor all guest areas and resolve conflicts in a respectful manner to help maintain a safe and peaceful environment. Take required action to keep exterior entrances and stairways clear of ice, snow, and other obstacles.
  • Maintain a clean, organized appearance in the front office and visitor waiting area, and take required action to keep building entrance, vestibule, foyer, interior hallways and stairways clean and clear, as necessary.
  • Empty trash from the Women’s Center, Reception office, and Conference Rooms and dispose in dumpster outside.

Qualifications:

  • Minimum of 1-2 years’ experience working with vulnerable populations.
  • Associates degree required.
  • Passion for Abby’s House mission and values.
  • Demonstrated commitment to diversity and inclusion and relates well to all people.
  • Proven customer service and administrative experience, with interest and ability to actively help others and incorporate a trauma-informed approach.
  • Collaborative, with excellent interpersonal and active listening skills.
  • Excellent verbal and written communication skills.
  • Ability to build appropriate rapport to uphold professional boundaries with residents and maintaining confidentiality.
  • Seeks feedback and is open to taking direction.
  • Ability to handle multiple tasks and deal calmly and effectively with stressful situations.
  • Ability to lift up to 50 pounds.
  • Competency in Microsoft applications including Word, Excel and Outlook.
  • First Aid, CPR and NARCAN Certification preferred.
  • Must be reliable and be able to contribute positively as part of a team helping with various tasks and other duties as assigned.
  • Bilingual speaking abilities preferred but not required.

Salary & Benefits
This is a regular full-time position, scheduled 35 hours per week, Monday-Thursday, 8:00 a.m. – 4:00 p.m., and Friday, 1:00-4:00 p.m. with some variations scheduled as necessary to ensure coverage. Rate of pay is $15-18 per hour, commensurate with experience. Abby’s House provides 4 weeks of paid vacation time and holiday time to regular, full-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

Application Instructions:
Send a resume and cover letter to . In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. Only applications with both a cover letter and resume will be reviewed. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.

Overview
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track. Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Abby’s House is looking for a Receptionist to work occasional evenings on weeknights from 4:00 p.m. – 9:00 p.m., and weekends between the hours of 8:00 a.m. – 4:00 p.m. and/or 4:00 – 9:00 p.m. This is a part-time position, covering 10-20 hours per week with a rate of pay starting at $13.50, commensurate with experience. Interested candidates should send a cover letter and resume to and explain why they are interested in the position.

Position Responsibilities:

Responsibilities include, but are not limited to:

  • Handling all inquiries and walk-ins in Reception in a respectful and friendly manner, including screening and accurately forwarding phone calls or taking messages, and providing information and responding to inquiries directly as necessary, following Abby’s House procedures.
  • Greeting visitors cordially, determining the nature and purpose of visits, and ensuring all visitors sign in and sign out, and directing or escorting visitors to specific destinations.
  • Responding respectfully to any needs that may arise among residents and shelter guests during a shift, and assisting residents with completing maintenance requests or incident report forms.
  • Receiving all in-kind donations and ensuring accurate completion of necessary documentation and proper storage.
  • Responding to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
  • Recording all activities and observations in a daily log book each shift.
  • Maintaining a clean, organized appearance in the front office and visitor waiting areas.
  • Conducting routine tours and walkthroughs of the building to ensure safety and security, and take required action to keep exterior entrances, hallways and stairways clear of ice, snow and other obstacles.

Qualifications:

  • Minimum of 1-2 years’ experience working with vulnerable populations.
  • High School Diploma or equivalent required with some college experience desired.
  • Demonstrated passion for Abby’s House mission and values.
  • Exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times, and value people of diverse backgrounds and experiences.
  • Collaborative, with excellent verbal and written communication skills, as well as interpersonal and active listening skills.
  • Proven customer service and administrative experience, with interest and ability to actively help others and incorporate a trauma-informed approach.
  • Ability to deal calmly and effectively with stressful situations.
  • Ability to uphold professional boundaries and maintain the confidentiality standards of Abby’s House, and keep a safe, secure and respectful environment at 52 High St.
  • First Aid, CPR and NARCAN Certification preferred, and can be obtained once hired.
  • Ability to work evenings and weekends as required.
  • Bilingual speaking abilities are preferred but not required.

Salary & Benefits

This is a part-time position, covering 10-20 hours per week with a rate of pay starting at $13.50, commensurate with experience.

Application Instructions:
Send a resume and cover letter to . In your cover letter, include an explanation of your interest in this position. Only applications with both a cover letter and resume will be reviewed. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.

Updated and Reposted: December 8, 2020

Overview

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services. Abby’s House has a long and rich history of working with the complexities of homelessness and abuse and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track. Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Position Responsibilities:

The Shelter House Coordinator is responsible for managing the shelter environment and each individual guest’s needs while they stay in shelter. The Shelter House Coordinator works under the direct supervision of the Shelter Manager and is part of the advocacy team. The schedule for this position is Tuesday through Saturday 2:00-9:30 PM with some variations, as needed. The Shelter House Coordinator will participate in an on-call coverage rotation that may include occasional emergency overnight coverage at the shelter.

The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position:

  • Ensure that the shelter provides safe, sanitary, hospitable and respectful temporary housing according to the policies set by Abby’s House.
  • Work collaboratively with, and support, the shelter volunteers, student interns and Holy Cross student volunteers during the evening hours in the shelter.
  • Provide orientation and assistance with the shelter program entry transition of guests upon acceptance to Abby’s House.
  • Provide crisis intervention, coaching, and support to shelter guests as needed.
  • Facilitate conflict resolution with shelter guests and mediate as needed.
  • Respond to phone calls and offer active listening, support and resource information to shelter guests. Provide support to guests in concert with their Individual Empowerment Plans.
  • Develop and provide evening support, leisure and other activities in collaboration with volunteers.
  • Responsible for ongoing documentation in guest records and shelter logs.
  • Follow established shelter guidelines and assist guests in adapting to program rights and responsibilities.
  • Responsible for turn-over of guest rooms including laundering bedding, sanitation and cleaning protocols for the guests’ move in and out of shelter.
  • Responsible for supply inventory, ordering, and maintenance of all needed household items. Coordinate with Property Management on replenishment and transport of items to shelter.
  • Demonstrate high standard of cleanliness throughout the shelter residence.
  • Work with guests to develop weekly meal plans and identify shopping needs.
  • Inventory food and perishables and replenish and transport items to and from the shelter as needed.
  • Coordinate with Abby’s Volunteer Coordinator to identify shelter supply needs. Supplement donations through regular shopping.
  • Identify maintenance needs and complete maintenance request forms and follow up.
  • Communicate with the Shelter Manager on an on-going basis and participate in advocacy team meetings.
  • Monitor sign-in log and conduct visual inspection procedures with shelter guests at entry from 5:30 to 7:00 PM daily.
  • Process requests for shelter, interviews and practice substance use screening protocol.
  • Provide on-call coverage in person or via telephone on a rotating basis, as determined by the monthly oncall coverage schedule.
  • Review shelter guest/resident concerns with Shelter Manager.

Qualifications:
Candidates must possess the following qualifications:

    • A minimum of an Associate’s degree or certificate in human services, or comparable prior experience in an overnight shelter or similar setting.
    • Knowledge of the impact of trauma with the ability to provide trauma informed care.
    • 2 years’ experience working in the human services field, preferably in a shelter program setting.
    • Prior direct service work with populations affected by addiction, trauma and/or mental illness.
    • CPR First Aid Certified (or ability to obtain certification within 90 days of hire).
    • NARCAN certified (or ability to certify within 90 days of hire).
    • Driver’s license and personal vehicle.
    • Ability to use computer software including Microsoft Office.
    • Ability to be sensitive to the needs of diverse women and maintain confidentiality standards and exemplify compassion, hospitality, inclusiveness, and respect.
    • Ability to lift up to 50 pounds.
    • Ability to perform cleaning duties and other duties or special assignments as directed.
    • Ability to communicate effectively, problem-solve and demonstrate sound judgment.
    • Bi-lingual abilities preferred, specifically in Spanish or an African language.

Salary & BenefitsThis position is a full-time position, scheduled 35 hours per week, Tuesday-Saturday 2:00-9:30 p.m. Rate of pay is $21-$25 per hour, commensurate with experience. Abby’s House provides 4 weeks of paid vacation time, and holiday time to regular, full-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

Application Instructions:

If you are interested in applying for this position, please send a resume and cover letter to . In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. Only applications with a cover letter and resume will be reviewed. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.