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Position Title: Shelter Advocate/Case Manager
Position Status: Full-Time
FLSA Classification: Non-Exempt
Reports to: Director of Women’s Services
The Shelter Advocate/Case Manager works directly with low-income women from diverse backgrounds who are living in Abby’s House 18-bed shelter. The Shelter Advocate/Case Manager provides case management with the women of Abby’s House to help remove barriers to housing placement and retain permanent housing. The Shelter Advocate/Case Manager’s primary responsibilities are to comprehensively assess initial and ongoing individual needs, build rapport, and sustain engagement. The Shelter Advocate/Case Manager supports housing stability, medical and mental health wellness, and community integration using evidence-based practices such as motivational interviewing, harm reduction, housing first, and trauma-informed care. This position reports directly to the Director of Women’s Services and is a key position in serving women and children at Abby’s House. This is a full-time position, Monday-Friday, with a preference for one evening a week. The Shelter Advocate/Case Manager participates in on-call phone coverage rotation that includes approximately one week of weeknight/ weekend coverage each month. The following presents an overview of responsibilities but is not exhaustive, and requirements associated with this position may be supplemented at any time.
Provide Direct Advocacy Services to and Residents
• Develop and maintain professional goal-directed relationships with shelter guests.
• Conduct intakes with guests in a respectful and sensitive manner.
• Complete collaborative Empowerment Plans with participants with the purpose of targeting areas that will improve quality of life and health outcomes.
• Provide safety planning and wellness support in response to guest crises.
• Encourage guests to utilize coping skills and facilitate guests’ connections to external providers / support systems.
• Collaborate with external providers to enhance the coordination of services.
• Engage guests and identify interventions emphasizing a person-centered approach, guided by trauma-informed care and professional boundaries.
• Write and maintain accurate, complete, and up to date empowerment plans, progress notes and data in electronic database.
• Ensure all guest documents in the electronic health record are complete, accurate, and current.
• Maintain confidentiality of guest information per HIPPA guidelines
• Coordinate appointments, transportation, and follow-up services for guests to improve access to primary health care, mental health care, substance use services, and other local resources to build sustainable community connections and reduce the need for emergency health care services.
• Support guests by teaching and modeling life skills such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within the community.
• Offer supportive information, referrals and guidance to community members seeking shelter, housing, and other resources.
• Communicate effectively with property management, shelter team and other third-party partners.
• Work cooperatively and cohesively with a multi-disciplinary team, including participation in weekly team meetings, individual supervision, and training.
• Participate in departmental on-call rotation as needed.
• Bachelor’s degree in a human services field (mental health, social work, psychology, prevention science) or equivalent experience.
• Minimum 2-4 years of experience working with underserved populations to include women at risk due to homelessness, chronic health or mental health needs, low income, LGBTQ individuals, and those who have experienced interpersonal violence.
• Experience planning and scheduling resident activities.
• Experience with trauma-informed care/treatment and respect for women’s autonomy and self-determination and their incorporation into everyday practices.
• Compassionate, hopeful, and respectful, with the ability to listen and be non-judgmental, along with a positive mindset.
• Familiarity and experience with supportive housing and/or shelter models.
• Experience fostering and supporting individual and organizational inclusion and equity.
• Collaborative, flexible, and solution-oriented; Ability to stay organized and use time effectively.
• Excellent communication skills, open and transparent.
• Exceptional level of professionalism in managing relationships and interactions in multiple settings.
Abby’s House is committed to growing its understanding of and practice around Diversity, Equity, Inclusion, and Anti-Racism in all of the organization’s activities, programs, practices and services. Staff are an integral part of this evolving practice. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants with lived experience who are well-grounded in their own recovery and who have ample capacity for reflective thinking and learning.
Please apply by sending your Resume and Cover Letter to with the Subject Line “Shelter Advocate/Case Manager Position” .
Abby’s House seeks a talented, authentic leader to embrace the role of Associate Director of Development & Communications. The Associate Director will contribute to a high-performing team in achieving annual and major giving program objectives. The development team raises over $2 million annually through personal solicitation, events, direct mail, and mini-campaigns. Reporting to the Director of Development and Communications, the Associate Director is an integral member of the Abby’s House Development team in our effort to secure philanthropic support from individuals, private corporations, and local foundations.
Essential Duties and Responsibilities
In alignment with the Executive Director, strategic organizational priorities, and approved policies and guidelines, the responsibilities of the position include, but are not limited to the following:
Major Donor Solicitation, Portfolio Management and Co-Leadership – 65% Build and Grow Support
- Manage a portfolio of 200-250 prospects. Complete 80+ donor visits each year, make 200 asks, and increase revenue to raise significant support from major donors.
- Identify and research prospects; solicit prospects for increased commitments; qualify and steward prospects toward annual and major gift solicitation; prepare and submit proposals; cultivate prospects; track results.
- Devise, recommend, and execute cultivation and solicitation strategies, including strategies to generate increased giving.
- Work cross-functionally with the Executive Director, Director of Development and Communications, Development & Communications Manager, and others to develop communications and marketing materials used to inform, cultivate, solicit, and steward donors.
- Co-lead Development team efforts with the Director of Development and Communications including solicitation strategy teams for key prospects and internal planning efforts, ad hoc projects, and helps to manage daily operations of the team.
- Develop a strong working knowledge of Abby’s House’s fundraising donor management database and tracking systems to report progress toward achieving annual goals.
- Continuously update the fundraising management database with relevant information related to donor strategies, stages, ask amounts, and contacts.
Corporate Sponsorship Solicitation and Management – 30%
- In collaboration with the Executive Director and Director of Development and Communications, identify, solicit, and steward corporate sponsorships for Abby’s House’s two annual fundraising events: Spring-Tacular and the 5K, to secure $300K+.
- Develop strategies to increase corporate giving and engagement. Identify, cultivate, and solicit prospective corporate donors and develop strategies to increase their level of giving and full engagement.
- Maintain corporate sponsorship files and donor records.
- Additionally, participate in various special projects and community networking events to promote the mission and visibility of Abby’s House.
Manage Annual Planned Giving Program – Abby’s House Legacy Circle – 5%
- Develop and create new annual programming and communication materials to identify, solicit, cultivate, and steward Abby’s House’s current and prospective Legacy Circle donors.
- In coordination with the Director of Development and Communications, provide education about planned gift opportunities featuring a combination of beneficiary designations and bequests.
- Provide Abby’s House Legacy Circle information through telephone calls, emails, written gift proposals and program updates, and in-person meetings.
- In collaboration with the Director of Development and Communications, create and lead one annual Abby’s House Legacy Circle event that is designed to cultivate and educate donors on the benefits of naming Abby’s House in their estate plans.
- Ensure proper documentation and gift acceptance guidelines are followed.
- Willingness to enhance professional skills through training, conferences, and individual mentoring.
- Bachelor’s degree in development, business, fundraising or a related field
- At least 3 years of experience in a fundraising and development role
- Knowledge of fundraising and donor cultivation
- Knowledge of annual giving, major gifts, special events, corporate and foundation giving and donor relations
- Major gift solicitation and capital campaign experience desired
- Strong understanding of gift cycles, donor data and fundraising metrics
- Proficient in Microsoft 365 programs including, Word, Excel, etc.
- Knowledge of online communication tools such as Canva, social media platforms, etc.
- Excellent written and verbal communication skills
- Willing to travel and work occasional nights/weekends occasionally as needed.
Salary & Benefits: This position is a full-time 35-hour per week, primarily onsite position with some local travel. Abby’s House provides competitive pay based on a market analysis of comparable positions and offers work-life flexibility and balance, including generous paid time off and 11 holidays. Abby’s House contributes 70% toward a premium for a family or individual insurance plan through Abby’s House and offers low-cost vision and dental insurance, and employer-paid life, long-term and short-term disability insurance.
Abby’s House is an equal opportunity employer and embraces diversity at all levels of the organization.
In keeping with our values, Abby’s House is committed to Diversity, Equity, Inclusion, and Anti-Racism in all the organization’s activities, programs, practices, and services. We also are a Trauma-Informed organization, and we encourage applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.
Please apply by sending your Resume and Cover Letter to with the Subject Line “Associate Director of Development and Communications Position” .