Date Posted: October 23, 2018

Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Abby’s House is looking for a part-time Receptionist to work 10-20 hours per week on weekends from 8:00 a.m. – 4:00 p.m. and/or 4:00 p.m. – 9:00 p.m., and occasional week nights from 4:00 p.m. – 9:00 p.m. Rate of pay will be $12-$14 per hour, commensurate with experience. Interested candidates should send cover letter and resume to gro.e1569101646suohs1569101646ybba@1569101646snoit1569101646acilp1569101646pa1569101646 and explain why they are interested in the position.

Responsibilities include, but are not limited to:

  • Handling all inquiries in Reception, including phone calls and walk-ins in a respectful and friendly manner.
  • Responding respectfully to any needs that may arise among residents and shelter guests during your shift.
  • Receiving all in-kind donations (Thrift Shop, Kitchen, etc.), and ensuring accurate completion of necessary documentation.
  • Responding to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
  • Recording all activities and observations in a daily log book each shift.
  • Assisting residents with the completion of maintenance request forms or incident report forms.
  • Conducting routine tours and walkthroughs of the building to ensure safety and security, and take required action to keep exterior entrances, hallways and stairways clear of ice, snow and other obstacles.

Qualifications:

Successful candidates must exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times, and value people of diverse backgrounds and experiences. He/she must have excellent interpersonal and active listening skills, demonstrate passion for Abby’s House mission and values, maintain the confidentiality standards of Abby’s House, and keep a safe, secure and respectful environment at 52 High St. Minimum of 1-2 years’ experience working with vulnerable populations. High School Diploma or equivalent required with some college experience desired. Spanish speaking abilities are preferred but not required.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1569101646suohs1569101646ybba@1569101646snoit1569101646acilp1569101646pa1569101646. We will accept applications until the position is filled. Please apply as soon as possible.

Posted: October 31, 2018

Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Abby’s House is looking for a person to provide backup, on-call overnight shelter coverage, during the hours of 5:30 p.m. – 8:00 a.m. Backup Overnight Shelter Staff are allowed to sleep part of the overnight shift and provide coverage for 2 nights per month on average to cover unexpected staffing shortages. The rate of pay is $174 per night. Days vary and include weekends. The primary responsibility is to respond to any needs that may arise during the shift, maintain a safe, secure, respectful environment for shelter guests, monitor guest behavior and safety by observation, log occurrences, and perform light housekeeping duties.  Affordable individual single room housing within Abby’s House community maybe available. Interested candidates should send a cover letter and resume to gro.e1569101646suohs1569101646ybba@1569101646snoit1569101646acilp1569101646pa1569101646 detailing why they are interested in this position.

Responsibilities include, but are not limited to:

  • Enforce and follow established shelter guidelines, practices and policies.
  • Provide orientation to guests of facility and perform safety procedures upon guest arrivals.
  • Perform safety observations, and provide crisis intervention, and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and information.
  • Perform visual inspections of incoming guest belongings, observing behavior and consistent and accurate signing in/out of shelter guests.
  • Keep an accurate, complete log of occurrences, incident reports and bed assignments.
  • Perform visual checks of sleeping areas as required during lights out hours overnight.
  • Maintain high standards of cleanliness and sanitation.
  • Communicate with the Shelter Advocate and the Director of Supportive Services on an ongoing basis.

Qualifications:

The Backup Overnight Shelter Staff must exemplify hospitality and respect to guests, staff, donors and volunteers at all times, and value people of diverse backgrounds and experiences.  She must maintain the confidentiality standards of Abby’s House and must keep a safe, secure and respectful environment. Minimum of 1-2 years’ experience working with vulnerable populations; a good understanding of women’s issues and homelessness with the ability to make prudent judgments and deal effectively with people in crisis and non-emergency situations. High School Diploma or equivalent required with some Human Services experience desired. Bilingual speaking abilities are preferred, but not required.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1569101646suohs1569101646ybba@1569101646snoit1569101646acilp1569101646pa1569101646. We will accept applications until the position is filled. Please apply as soon as possible.