Updated and Reposted: February 14, 2020
Abby’s House is seeking an individual for a full-time Director of Programs position. The Director of Programs is a leadership position with oversight of the daily operations of Abby’s House programs, including the overnight shelter, residential services, the Women’s Empowerment Center, the thrift shop, and food program. This position has responsibility for coordinating, integrating, strengthening and further expanding the delivery of services to women and children while upholding the values of Abby’s House and its 43-year legacy.
The ideal candidate is a seasoned nonprofit professional with experience managing multiple programs and implementing new ideas for program growth and increased impact in the lives of women with histories of homelessness, substance use, mental health, domestic violence and trauma. The candidate must have experience applying trauma-informed principles and respect for women’s independence into policies and everyday practices, and have experience developing programs that foster diversity and inclusion. It is important that this person have experience and proven abilities to successfully supervise staff and volunteers in an environment that values collaboration and shared decision-making.
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 79 units of affordable housing and 9 overnight shelter beds. Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to heal and reclaim her life.
The Director of Programs is a key member of the Abby’s House leadership team, directly and indirectly manages 8-10 staff and 100 program volunteers, and reports directly to the Executive Director. Responsibilities include, but are not limited to, the following:
- Supervise program managers, lead meetings, oversee staff and volunteer coverage, and continually train and support program staff and volunteers
- Be responsible for applying a trauma-informed lens into program practices and coaching staff around supporting women with histories of trauma
- In conjunction with the Executive Director, set clear program goals and work plans, and identify opportunities for program improvement and growth
- Ensure that the development of women’s empowerment plans are consistent with programs goals and have maximum benefit to women
- In conjunction with the Executive Director and strategic priorities, build new partnerships to strengthen clinical and non-clinical services for women
- Provide on-call emergency support on evenings and weekends, and support staff in managing crises during and after regular hours
- Represent Abby’s House at public events, meetings, and in coalitions and lead occasional presentations
- Develop and implement program policies and procedures and effective systems for integrating programs
- Collect, maintain, and review program data to evaluate outcomes, improve programs, and support funding requests
- Demonstrate initiative to research and stay informed around issues of homelessness
- Work with the Executive Director and Senior Accountant to develop and manage program budgets, and provide fiscal oversight of programs
Candidates must possess the following qualifications:
- A master’s degree required, preferably in a human services field in mental health, social work, or psychology
- Certifications or licenses in addiction, trauma and or mental health preferred, including LICSW, LCSW, LMHC, and LMFT
- Experience with trauma-informed care/treatment and respect for women’s autonomy and self-determination and their incorporation into everyday practices
- Compassionate, hopeful and respectful, and ability to listen and be non-judgmental, along with a positive mindset
- 5+ years of experience working with under-served populations to include women at risk due to homelessness, chronic health or mental health needs, substance use, and those who have experienced interpersonal violence
- Familiarity and experience with supportive housing and/or shelter models
- Experience fostering and supporting individual and organizational inclusion and equity
- Demonstrated excellence in supervising individual staff and volunteers and teams and appreciation for diverse perspectives and contributions
- Collaborative, flexible, and solution-oriented
- Experience successfully managing and developing multiple programs
- Ability to stay organized and use time effectively
- Excellent communication skills, open and transparent
- Exceptional level of professionalism in managing relationships and interactions in multiple settings
Salary & Benefits
This position is a full-time, exempt position, and the salary is competitive with comparable nonprofit positions and is commensurate with experience. Abby’s House offers a comprehensive benefits package, including 4 weeks of annual vacation time, holidays, sick time, health insurance, short term and long term disability insurance, life insurance and employer-paid parking. Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization.
If you are interested in applying for this position, please send a resume and cover letter to . Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.
Date Posted: January 13, 2020
Details on this position are expected to be posted in the coming months. Please check back for an update.
Updated and Reposted: February 14, 2020
Founded in 1976, Abby’s House was one of the first shelters in the U.S. specifically for homeless women. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House owns and manages 4 properties that are located in the Crown Hill Historic District and downtown area in the City of Worcester, MA. The properties include a 9-bed shelter for women, with or without children; a 7 two-bedroom apartment building for women with children; 16 SRO’s with shared kitchens and baths for single women; office headquarters at 52 High Street that include staff offices, a thrift shop, a kitchen and program space, and 56 SRO’s with shared kitchens and baths for single women.
The Staff Accountant reports to the Senior Accountant and is responsible for supporting the effective functioning of the Abby’s House finances through various accounting tasks. This includes office responsibilities related to accounts receivables and accounts payables.
Following established guidelines, the staff accountant performs the day to day processing of revenue and expenses, including but not limited to:
- Properly record all revenue from donations, grants, thrift shop, rents, and any other sources of revenue, following agency procedures
- Prepare bank deposits
- Process online credit card and PayPal donations, and process donations from online giving platforms
- Provide regular rent reports to property management staff to assist with the collection of rents in a timely fashion
- Provide information in order for donors to be properly recognized
- Properly record expenses using QuickBooks vendor format, following agency procedures, and maintain expense records
- Prepare and print checks for the Senior Accountant to review with the Executive Director
- Maintain accounting records and files according to established guidelines
- Check for accuracy in figures, postings and reports
- Reconcile or note and report any differences identified in records
- Assist with the preparation of finance-related reports
- Assist with preparation for annual audits
Candidates must possess the following qualifications: Bachelor’s degree; a minimum of 5 years of related work experience; full understanding of accounting functions, including Accounts Payable, Accounts Receivable, Payroll, General Ledger Journal Entries, Purchasing Process, Bank Reconciliations and Monthly closing preparation; full understanding of accounting practices according to the Rules of GAPP; proficiency in QuickBooks and Excel; full understanding of Balance Sheet and Profit/Loss Statement; ability to communicate effectively both verbally and in writing; ability to manage multiple tasks in a changing environment; ability to work with all levels of staff and management to help with day to day work flow; ability to meet deadlines and maintain focus on routine, repetitive tasks essential.
- Requires additional 5-10 hours per week during certain high-volume times of the year.
- Requires reliable transportation to make several trips to the bank per week.
- Ability to occasionally work evenings or weekends.
Salary & Benefits
This position is a regular, full-time position, and the salary is competitive with comparable nonprofit positions and is commensurate with experience. Regular, full-time employees are scheduled to work 35 hours per week. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays. Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House. Each employee is highly valued and appreciated. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.
If you are interested in applying for this position, please send a cover letter and resume to . In your cover letter, please explain your interest in the mission of Abby’s House. Applications will be reviewed on Friday, February 28, 2020 and should be received by this date to be considered. However, we will accept applications until the position is filled. Please apply as soon as possible.
Updated and Reposted: February 14, 2020
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” In the spring of 2019, Abby’s House opened the newly renovated Annette Rafferty Women’s Empowerment Center, and commercial kitchen. The Women’s Center provides programming space and serves as a place where staff, residents, shelter guests and visiting members of the Abby’s House community, can engage with one another and allows those in need, access to supportive services, healthy and nutritious meals and food items, and a sense of community.
A team of 2 part-time staff manage the daily operations of the commercial kitchen and food pantry. Many dedicated individual volunteers and volunteer groups play a central role in the Abby’s House food service program. Our volunteers donate food and prepare and serve meals weekly for up to 60 people, on Tuesday and Thursday afternoons, and occasional Wednesday afternoons one time per month. In addition to weekly meals, residents and Women’s Center members receive access to our food pantry to choose food items of their liking, one time per month and annual holiday meals.
The Food and Nutrition Services Manager supports women and children experiencing homelessness and poverty in a caring way through healthy meals and access to nutritious food, fostering health and wellness, and empowering women to embrace nutritious eating, and holistic and compassionate lifestyles. S/he is responsible for oversight and supervision of all commercial kitchen operations including food sourcing and meal planning, meal preparation, and food service and safety measures, including the National Restaurant Association ServSafe guidelines, Abby’s House kitchen policies, and cleaning and sanitation duties.
Responsibilities include, but are not limited to, the following:
1. Commercial Kitchen Operations, Scheduling and Supervision
- Ensure training, scheduling, and supervision of kitchen staff and volunteers for two weekly lunches for 60 people and holiday meals for 100 people.
- Foster a welcome and inviting space at meals that encourage women to eat together.
- Plan and source foods for nutritious menus, including shopping and picking up food from vendors.
- Survey women for their input and feedback, always treating them with dignity and respect.
- Conduct departmental service and storage inspections on a regular basis to ensure compliance with local, state and federal regulations, insurance requirements, and Abby’s House standards.
- Responsible for oversight of maintenance of kitchen equipment, service ware, dining, and food storage and preparation areas.
2. Women’s Center Meal Programs and Food Pantry
- Operate food pantry available to residents and Women’s Center members twice per month.
- Monitor food supply and cleanliness in the pantry, and work with residents and staff to identify, source and stock necessary food items.
- Collaborate with shelter staff to source food for the shelter, based on input from staff and shelter guests.
- Assist with providing information and help residents and shelter guests engage in healthy eating behaviors, meal planning and preparation to develop healthy, positive relationships with food.
- Develop and facilitate fun and interactive activities to promote healthy eating.
3. Special Events
- Source food and work with kitchen staff and food vendors as necessary to provide food for events.
- Minimum of 3 years of supervision experience in a commercial kitchen operation and line cooking and/or training.
- A minimum High school graduate or equivalent education.
- Certificates in ServSafe food safety management and allergen awareness required.
- Verbal and writing abilities necessary to communicate and work effectively with various levels of staff, volunteers, members and the public, and for required written documentation or reports.
- Numerical ability necessary to make various computations in planning departmental objectives, keeping work records and schedules, preparing budgets, requisitioning supplies, and monitoring inventory control.
- Exceptional level of professionalism and respect for others.
- Time management and organization skills and ability to manage with minimal supervision.
- Bilingual speaking abilities preferred, but not required.
- Ability to lift up to 50 pounds as needed.
- Ability to work evenings or weekends, and participate in staff meeting, trainings, and annual evaluations.
- Ability to maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality.
- Stands and walks intermittently throughout the working day. Reaches, stoops, bends, lifts, carries, and manipulates various food items, dietary supplies and equipment.
- Visual acuity and color discrimination for examining cooked and stored foods.
- Taste and smell discrimination in determining nutritional quality and palatability of foods.
- Ability to work with chemicals and cleaning agents.
Salary & Benefits
This is a regular part-time position funded for one year as part of a pilot project. The position requires 20 hours per week: Mondays, 8:30 a.m. – 4:00 p.m., and Tuesdays and Thursdays, 8:30 a.m. – 3:30 p.m. with variations to be scheduled with the candidate. Rate of pay is $20 – $23 per hour, commensurate with experience. Abby’s House pro-rates 4 weeks of paid vacation time and holiday time to regular, part-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.
If you are interested in applying for this position, please send a cover letter and resume to . In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. Only applications with both a cover letter and resume will be reviewed. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.
Date Posted: October 23, 2018
Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.
Abby’s House is looking for a part-time Receptionist to work 10-20 hours per week on weekends from 8:00 a.m. – 4:00 p.m. and/or 4:00 p.m. – 9:00 p.m., and occasional week nights from 4:00 p.m. – 9:00 p.m. Rate of pay will be $12.75-$14 per hour, commensurate with experience. Interested candidates should send cover letter and resume to and explain why they are interested in the position.
Responsibilities include, but are not limited to:
- Handling all inquiries in Reception, including phone calls and walk-ins in a respectful and friendly manner.
- Responding respectfully to any needs that may arise among residents and shelter guests during your shift.
- Receiving all in-kind donations (Thrift Shop, Kitchen, etc.), and ensuring accurate completion of necessary documentation.
- Responding to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
- Recording all activities and observations in a daily log book each shift.
- Assisting residents with the completion of maintenance request forms or incident report forms.
- Conducting routine tours and walkthroughs of the building to ensure safety and security, and take required action to keep exterior entrances, hallways and stairways clear of ice, snow and other obstacles.
Successful candidates must exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times, and value people of diverse backgrounds and experiences. He/she must have excellent interpersonal and active listening skills, demonstrate passion for Abby’s House mission and values, maintain the confidentiality standards of Abby’s House, and keep a safe, secure and respectful environment at 52 High St. Minimum of 1-2 years’ experience working with vulnerable populations. High School Diploma or equivalent required with some college experience desired. Spanish speaking abilities are preferred but not required.