Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services. Abby’s House has a long and rich history of working with the complexities of homelessness and abuse and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment. We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track. Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.
The Shelter House Coordinator is responsible for managing the shelter environment and each individual guest’s needs while they stay in shelter. The Shelter House Coordinator works under the direct supervision of the Shelter Manager and is part of the advocacy team. The schedule for this position is Tuesday through Saturday 2:00-9:30 PM with some variations, as needed. The Shelter House Coordinator will participate in an on-call coverage rotation that may include occasional emergency overnight coverage at the shelter.
The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position:
- Ensure that the shelter provides safe, sanitary, hospitable and respectful temporary housing according to the policies set by Abby’s House.
- Work collaboratively with, and support, the shelter volunteers, student interns and Holy Cross student volunteers during the evening hours in the shelter.
- Provide orientation and assistance with the shelter program entry transition of guests upon acceptance to Abby’s House.
- Provide crisis intervention, coaching, and support to shelter guests as needed.
- Facilitate conflict resolution with shelter guests and mediate as needed.
- Respond to phone calls and offer active listening, support and resource information to shelter guests. Provide support to guests in concert with their Individual Empowerment Plans.
- Develop and provide evening support, leisure and other activities in collaboration with volunteers.
- Responsible for ongoing documentation in guest records and shelter logs.
- Follow established shelter guidelines and assist guests in adapting to program rights and responsibilities.
- Responsible for turn-over of guest rooms including laundering bedding, sanitation and cleaning protocols for the guests’ move in and out of shelter.
- Responsible for supply inventory, ordering, and maintenance of all needed household items. Coordinate with Property Management on replenishment and transport of items to shelter.
- Demonstrate high standard of cleanliness throughout the shelter residence.
- Work with guests to develop weekly meal plans and identify shopping needs.
- Inventory food and perishables and replenish and transport items to and from the shelter as needed.
- Coordinate with Abby’s Volunteer Coordinator to identify shelter supply needs. Supplement donations through regular shopping.
- Identify maintenance needs and complete maintenance request forms and follow up.
- Communicate with the Shelter Manager on an on-going basis and participate in advocacy team meetings.
- Monitor sign-in log and conduct visual inspection procedures with shelter guests at entry from 5:30 to 7:00 PM daily.
- Process requests for shelter, interviews and practice substance use screening protocol.
- Provide on-call coverage in person or via telephone on a rotating basis, as determined by the monthly oncall coverage schedule.
- Review shelter guest/resident concerns with Shelter Manager.
Candidates must possess the following qualifications:
- A minimum of an Associate’s degree or certificate in human services, or comparable prior experience in an overnight shelter or similar setting.
- Knowledge of the impact of trauma with the ability to provide trauma informed care.
- 2 years’ experience working in the human services field, preferably in a shelter program setting.
- Prior direct service work with populations affected by addiction, trauma and/or mental illness.
- CPR First Aid Certified (or ability to obtain certification within 90 days of hire).
- NARCAN certified (or ability to certify within 90 days of hire).
- Driver’s license and personal vehicle.
- Ability to use computer software including Microsoft Office.
- Ability to be sensitive to the needs of diverse women and maintain confidentiality standards and exemplify compassion, hospitality, inclusiveness, and respect.
- Ability to lift up to 50 pounds.
- Ability to perform cleaning duties and other duties or special assignments as directed.
- Ability to communicate effectively, problem-solve and demonstrate sound judgment.
- Bi-lingual abilities preferred, specifically in Spanish or an African language.
Salary & Benefits
This position is a full-time position, scheduled 35 hours per week, Tuesday-Saturday 2:00-9:30 p.m. Rate of pay is $21-$25 per hour, commensurate with experience. Abby’s House provides 4 weeks of paid vacation time, and holiday time to regular, full-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.
If you are interested in applying for this position, please send a resume and cover letter to . In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. Only applications with a cover letter and resume will be reviewed. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.
Updated and Reposted: February 14, 2020
Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” In the spring of 2019, Abby’s House opened the newly renovated Annette Rafferty Women’s Empowerment Center, and commercial kitchen. The Women’s Center provides programming space and serves as a place where staff, residents, shelter guests and visiting members of the Abby’s House community, can engage with one another and allows those in need, access to supportive services, healthy and nutritious meals and food items, and a sense of community.
A team of 2 part-time staff manage the daily operations of the commercial kitchen and food pantry. Many dedicated individual volunteers and volunteer groups play a central role in the Abby’s House food service program. Our volunteers donate food and prepare and serve meals weekly for up to 60 people, on Tuesday and Thursday afternoons, and occasional Wednesday afternoons one time per month. In addition to weekly meals, residents and Women’s Center members receive access to our food pantry to choose food items of their liking, one time per month and annual holiday meals.
The Food and Nutrition Services Manager supports women and children experiencing homelessness and poverty in a caring way through healthy meals and access to nutritious food, fostering health and wellness, and empowering women to embrace nutritious eating, and holistic and compassionate lifestyles. S/he is responsible for oversight and supervision of all commercial kitchen operations including food sourcing and meal planning, meal preparation, and food service and safety measures, including the National Restaurant Association ServSafe guidelines, Abby’s House kitchen policies, and cleaning and sanitation duties.
Responsibilities include, but are not limited to, the following:
1. Commercial Kitchen Operations, Scheduling and Supervision
- Ensure training, scheduling, and supervision of kitchen staff and volunteers for two weekly lunches for 60 people and holiday meals for 100 people.
- Foster a welcome and inviting space at meals that encourage women to eat together.
- Plan and source foods for nutritious menus, including shopping and picking up food from vendors.
- Survey women for their input and feedback, always treating them with dignity and respect.
- Conduct departmental service and storage inspections on a regular basis to ensure compliance with local, state and federal regulations, insurance requirements, and Abby’s House standards.
- Responsible for oversight of maintenance of kitchen equipment, service ware, dining, and food storage and preparation areas.
2. Women’s Center Meal Programs and Food Pantry
- Operate food pantry available to residents and Women’s Center members twice per month.
- Monitor food supply and cleanliness in the pantry, and work with residents and staff to identify, source and stock necessary food items.
- Collaborate with shelter staff to source food for the shelter, based on input from staff and shelter guests.
- Assist with providing information and help residents and shelter guests engage in healthy eating behaviors, meal planning and preparation to develop healthy, positive relationships with food.
- Develop and facilitate fun and interactive activities to promote healthy eating.
3. Special Events
- Source food and work with kitchen staff and food vendors as necessary to provide food for events.
- Minimum of 3 years of supervision experience in a commercial kitchen operation and line cooking and/or training.
- A minimum High school graduate or equivalent education.
- Certificates in ServSafe food safety management and allergen awareness required.
- Verbal and writing abilities necessary to communicate and work effectively with various levels of staff, volunteers, members and the public, and for required written documentation or reports.
- Numerical ability necessary to make various computations in planning departmental objectives, keeping work records and schedules, preparing budgets, requisitioning supplies, and monitoring inventory control.
- Exceptional level of professionalism and respect for others.
- Time management and organization skills and ability to manage with minimal supervision.
- Bilingual speaking abilities preferred, but not required.
- Ability to lift up to 50 pounds as needed.
- Ability to work evenings or weekends, and participate in staff meeting, trainings, and annual evaluations.
- Ability to maintain the confidentiality standards of Abby’s House and exemplify compassion, hospitality.
- Stands and walks intermittently throughout the working day. Reaches, stoops, bends, lifts, carries, and manipulates various food items, dietary supplies and equipment.
- Visual acuity and color discrimination for examining cooked and stored foods.
- Taste and smell discrimination in determining nutritional quality and palatability of foods.
- Ability to work with chemicals and cleaning agents.
Salary & Benefits
This is a regular part-time position funded for one year as part of a pilot project. The position requires 20 hours per week: Mondays, 8:30 a.m. – 4:00 p.m., and Tuesdays and Thursdays, 8:30 a.m. – 3:30 p.m. with variations to be scheduled with the candidate. Rate of pay is $20 – $23 per hour, commensurate with experience. Abby’s House pro-rates 4 weeks of paid vacation time and holiday time to regular, part-time staff and offers paid sick time. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.
If you are interested in applying for this position, please send a cover letter and resume to . In your cover letter, include an explanation of your interest in working for the mission of Abby’s House. Only applications with both a cover letter and resume will be reviewed. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.